Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k plan
Employee stock purchase plan
Life insurance
Travel Discounts
Job Description
The Ritz-Carlton Fort Lauderdale is an iconic luxury hotel located at 1 North Fort Lauderdale Beach Boulevard, Florida. Part of Marriott International's esteemed portfolio, The Ritz-Carlton is renowned worldwide for delivering exceptional guest experiences and setting the standard for rare and special luxury service. As one of more than 100 award-winning properties globally, The Ritz-Carlton Fort Lauderdale combines the unique culture, talent, and experiences of its associates to curate lifelong memories for every guest. With a commitment to inclusivity, the hotel fosters an environment where diversity is celebrated and all associates are empowered to be creative, thoughtful, and compassionate.
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Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services, front desk, housekeeping, or related professional area
- Ability to operate department equipment
- Knowledge of night audit procedures
- Strong communication skills
- Ability to manage employee scheduling and attendance
- Compliance with loss prevention policies
- Willingness to assist in guest experience management
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 3 years experience in guest services, front desk, housekeeping, or related area or 1 year experience with 2-year degree
- Knowledge of front desk and housekeeping operations
- Strong communication and organizational skills
- Ability to manage budgets and departmental expenses
- Proficient in guest information systems
- Customer service orientation
- Ability to handle guest complaints and feedback
- Understanding of loss prevention policies
Job Duties
- Open and close Front Desk shifts and Housekeeping ensuring shift checklist completion
- Run and review critical room operations reports
- Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge operations
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports
- Comply with loss prevention policies
- Communicate performance expectations to employees
- Handle employee questions and concerns
- Schedule employees and track attendance
- Supervise same-day selling procedures to maximize room revenue and occupancy
- Verify accuracy of room rates
- Use budgets and payroll reports to assist management
- Manage departmental expenses to meet budget goals
- Assist in investigating employee and guest accidents
- Use guest information tracking for repeat recognition
- Handle guest feedback and complaints
- Assist in review of guest satisfaction results
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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