Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Marriott St. Louis Grand, located at 800 Washington Avenue in the vibrant city of Saint Louis, Missouri, is part of the globally recognized Marriott International family. Marriott International is a world leader in hospitality, known for its diverse portfolio of brands that range from luxury to select-service hotels and resorts. The Marriott St. Louis Grand offers travelers an exceptional experience with its commitment to quality, comfort, and outstanding guest services. This full-service hotel enjoys a prime location in downtown Saint Louis, making it an ideal destination for both business and leisure travelers. The hotel features elegant rooms, modern amenities, meeting... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in related professional area
- strong organizational skills
- excellent communication skills
- availability to work full time
- ability to operate department equipment
- knowledge of night audit procedures
- compliance with loss prevention policies
- ability to manage employee schedules and time tracking
- problem-solving ability
- guest service focus
Job Qualifications
- High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience
- strong communication skills
- ability to manage teams and schedules
- knowledge of hotel operations and guest service standards
- basic financial acumen related to budgeting and revenue management
- proficiency with departmental equipment and reporting systems
- understanding of loss prevention policies
- problem-solving and conflict resolution skills
- customer service orientation
- ability to work in a fast-paced environment
Job Duties
- Open and close Front Desk and Housekeeping shifts ensuring completion of shift checklists
- run and review critical room operations reports
- understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services
- operate department equipment and report malfunctions
- ensure employees have proper supplies and uniforms
- comprehend and utilize night audit procedures
- comply with loss prevention policies and procedures
- communicate performance expectations to employees according to job descriptions
- handle employee questions and concerns
- schedule employees to meet business demands and track time and attendance
- supervise same day selling procedures to maximize room revenue and occupancy
- verify accuracy of room rates
- use budgets and payroll reports to assist in managing Room Operations
- participate in managing departmental controllable expenses
- understand impact of Room Operations on overall property financial goals
- assist in investigation of employee and guest accidents
- assist in using guest information tracking system for repeat guest recognition
- set a positive example for guest relations
- interact with guests to obtain feedback and handle complaints
- assist in reviewing comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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