Assistant Manager – Food & Beverage, Events, and Rooms Operations(NE)(FO)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.44 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Westin Cape Coral Resort at Marina Village is a distinguished hospitality establishment nestled at 5951 Silver King Blvd, Cape Coral, Florida. Known for its exceptional service and dedication to guest well-being, Westin is part of the globally recognized Marriott International family. Marriott is committed to diversity, equity, and inclusion, embracing associates from all backgrounds and fostering a culture where talent and unique experiences are celebrated. At Westin, the brand mission is to be the preeminent wellness brand in hospitality, enhancing the quality of life of both guests and associates by encouraging well-being practices on and off the property. This... Show More
Job Requirements
- High school diploma or GED or 2-year degree in relevant field
- minimum 1-2 years leadership experience in food and beverage and rooms operations preferred
- 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping or related area
- or 3 years experience in two hospitality areas if no standard education
- strong organizational and leadership skills
- ability to work full time on-site
- excellent communication skills
- willingness to follow brand standards and compliance procedures
- ability to manage multiple departments and schedules
- understanding of safety and sanitation regulations
- experience with performance management and employee development
- capability to handle guest service challenges
Job Qualifications
- High school diploma or GED or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
- experience running a shift, scheduling, performance management, problem solving, and day-to-day operations in hospitality
- strong interpersonal and communication skills
- ability to lead and motivate teams
- knowledge of OSHA regulations
- understanding of food and beverage trends and event presentation
- proficiency in managing departmental inventories and budgets
- capable of handling guest complaints effectively
- basic understanding of financial management including budgets and payroll reports
- familiarity with brand standards and operational procedures
- ability to coach, mentor, and participate in employee appraisal and hiring processes
Job Duties
- Leads daily front desk, housekeeping, or guest services shift operations
- assists in supervising an effective inspection program for guestrooms and public spaces
- attends all pertinent meetings (staff, forecast, pre-cons, department)
- ensures knowledge and understanding of OSHA regulations are up to date
- opens and closes restaurant, bar, or food and beverage outlet shifts
- supervises operations in absence of director or manager
- adheres to and reinforces standards, policies, and procedures
- manages banquet and event room setups according to event documentation
- leads and participates in servicing events
- assists in maintaining inventory of function room amenities
- manages departmental inventories and orders supplies
- schedules banquet and event service staff
- motivates and encourages staff to solve guest and employee concerns
- participates in employee performance appraisal processes
- coaches and mentors team members
- handles guest problems and complaints
- meets and greets guests
- ensures completion of assigned shift checklist and other duties
- understands night audit procedures
- supports management of departmental inventories and assets
- participates in daily stand-up and pre-shift meetings
- manages to achieve or exceed budgeted goals
- creates and nurtures a motivating hotel environment that emphasizes teamwork and service
- communicates critical information to teams
- assists with event technology when necessary
- schedules employees to meet business demands and productivity goals
- verifies accuracy of room rates to maximize revenue opportunities
- works effectively with engineering on maintenance needs
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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