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Assistant Manager Fast & Furious Hollywood Drift
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid leave
Tuition Reimbursement
Employee Discounts
Job Description
NBCUniversal is one of the world’s leading media and entertainment companies, known for creating world-class content that reaches audiences globally across multiple platforms. It owns an impressive portfolio of film, television, and streaming services, along with operating global theme park destinations, consumer products, and immersive experiences. Its entertainment brands include notable names such as NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, a premium ad-supported streaming service. The company’s film and television studios consist of Universal Pictures, DreamWorks Animation, Focus Features, and the four global television studios under the Universal Studio Group banner. NBCUniversal also operates... Show More
Job Requirements
- Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred
- Must be available to work on weekends, holidays and nights as required
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel
Job Qualifications
- Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred
- Must be available to work on weekends, holidays and nights as required
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel
- Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
- Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects
- Proven ability to anticipate needs and initiate action
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Strong guest service experience with conflict resolution
- Theme park experience highly preferred
- Strong interpersonal and organizational skills
- Able to prioritize work-load and have the ability to multi-task in a fast paced work environment
- Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
- Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
Job Duties
- Responsible for growth and development of salaried Supervisor and leads
- Establish positive culture for new Attraction
- Focus on establishing and maintaining focus on safety and positive internal and external guest service
- Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting manager with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
- Helps ensure artistic and thematic integrity of attraction
- Assists Manager and Talent Acquisition team for assurance most qualified team member candidates are hired/trained
- Supports the scheduling department in reviewing the team member schedules weekly
- Ensures department understands and follows all company policies and procedures
- Crisis management including Guests’ and Team Members Medical/Emergency situations
- Investigates incidents including Team Member/Guests’ complaints
- Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
- Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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