Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid leave
Tuition Reimbursement
various discounts and perks
Job Description
NBCUniversal is a global powerhouse in media and entertainment, well-regarded for creating and distributing world-class content across an extensive portfolio that includes film, television, and streaming platforms. It operates leading entertainment and news brands such as NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock—its premium ad-supported streaming service. The company’s influence spans multiple domains including film studios like Universal Pictures, DreamWorks Animation, and Focus Features, as well as global television studios under the Universal Studio Group banner. Additionally, NBCUniversal boasts a robust presence in the theme park industry through Universal Destinations & Experiences, with premier destinations... Show More
Job Requirements
- Minimum 3 years of operations management experience in theme park or hospitality industry
- Must be available to work on weekends, holidays and nights as required
- Excellent written and verbal communication skills
- Proficient in Microsoft Word and Excel
- Ability to manage and lead a team
- Experience in guest service preferred
- Strong organizational skills
- Ability to handle crisis and emergency situations
- Knowledge of safety programs and compliance
- Understanding of union labor agreements
- Ability to work in a fast-paced environment
Job Qualifications
- Minimum 3 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred
- Must be available to work on weekends, holidays and nights as required
- Must have excellent written and verbal skills
- Must be proficient in Microsoft programs such as Word and Excel
- Bachelor’s degree in business, operations, or hospitality is highly preferred
- Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects
- Proven ability to anticipate needs and initiate action
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker/self-starter
- Strong guest service experience with conflict resolution
- Theme park experience highly preferred
- Strong interpersonal and organizational skills
- Able to prioritize work-load and have the ability to multi-task in a fast paced work environment
- Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
- Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
Job Duties
- Responsible for growth and development of salaried supervisor and leads
- Establish positive culture for new attraction
- Focus on establishing and maintaining focus on safety and positive internal and external guest service
- Maintains the operational efficiency of attraction during park hours and seasonal/special events, including assisting manager with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
- Helps ensure artistic and thematic integrity of attraction
- Assists manager and talent acquisition team for assurance most qualified team member candidates are hired/trained
- Supports the scheduling department in reviewing the team member schedules weekly
- Ensures department understands and follows all company policies and procedures
- Crisis management including guests’ and team members medical/emergency situations
- Investigates incidents including team member/guests’ complaints
- Advocates for active participation in all safety programs, including forming partnership with environmental health and safety group
- Supports the team members and guest satisfaction programs and ensures the staff understands the importance of the programs
- Ensures that collective bargaining agreements are upheld by partnering with HR and labor relations to maintain positive union relationships
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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