Assistant Manager, Facilities - Hotel & Water Quality - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Universal Kids Resort (UKR) is a prominent hospitality and entertainment establishment specializing in providing memorable guest experiences through exceptional accommodation and theme park services. As part of a globally recognized brand, Universal Kids Resort offers a vibrant and dynamic work environment committed to innovation, safety, and guest satisfaction. Positioned within a highly competitive hospitality and entertainment industry, the resort maintains a strong emphasis on operational excellence, guest service, and environmental stewardship to ensure an outstanding and safe experience for visitors of all ages. The Universal Kids Resort encompasses not only luxurious hotel accommodations but also integrated theme park attractions, making... Show More
Job Requirements
- Technical school or associate's degree preferred
- 5+ years of experience in major facilities maintenance and leadership roles required
- Maintenance Management certification or General Contractor license preferred
- Analytical and problem-solving skills needed
- Ability to work flexible hours including weekends and holidays
- Consistent attendance required
- Ability to comply with OSHA and Universal policies
- Physical ability to perform maintenance tasks
- Willingness to work in outdoor and indoor environments
- Must adhere to safety guidelines
- Ability to manage labor budgets and schedules
- Strong communication and team leadership skills
Job Qualifications
- Must have analytical and problem-solving skills
- Must be willing to work flexible hours, including evenings and weekends as business dictates
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
- Consistent attendance is a job requirement
- Maintenance Management certification and/or General Contractor license is preferred
- Technical school or Associate's degree (AA) in General Studies, Technology or related field is preferred
- 5+ years of experience in major installations, repairs, maintenance or painting of facilities with 1+ years of leadership experience is required
- Experience within a seasonal or regional theme park is a plus
- Or equivalent combination of education and experience
Job Duties
- Manages the facilities maintenance efforts for assigned areas including daily operation, routine, preventative/predictive maintenance especially for hotel rooms and water areas, discretionary, emergency repairs, and comprehensive asset life cycle management
- Develops and refines maintenance standards and routine repairs and maintains all OSHA and Universal Quality Standards and procedures
- Identifies vendor/contractor scope for various project needs and partners with Technical Services leadership to coordinate maintenance projects
- Provides direction to Team Members and manages their workload
- Ensures the completion and processing of work orders to ensure projects stay on target
- Ensures all water quality work performed is in compliance with UKR's regulatory programs, procedures, government agency requirements and local ordinates
- Oversees testing, cleaning, maintenance of pool surfaces and water treatment systems
- Oversees proper retention pond levels to support park operation and severe weather preparedness
- Maintains proper documentation of all required data and partners with EHS to ensure compliance
- Escorts regulators during site inspections
- Conducts regular property inspections to identify maintenance needs and safety concerns
- Ensures safety compliance and adherence to all Universal policies and procedures
- Responsible for hiring, training, coaching, and developing hourly Facilities Team Members
- Manages labor budgets and creates weekly Team Member schedules
- Monitors, tracks and records overtime and training projections
- Mitigates overtime by adjusting staffing
- Analyzes and responds to incident reports
- Drives and executes plans for Facilities team affecting Team Member satisfaction, Guest satisfaction, and safety standards
- Develops and implements action plans to achieve targets
- Oversees capital and expense budgets ensuring financial responsibility and labor optimization
- Manages capital requests and approved capital projects
- Assists with seasonal weather sustainment initiatives and special projects
- Participates in Environmental, Health & Safety responsibilities
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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