Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee wellness programs
Career development opportunities
Job Description
Lewis Cellars is set to redefine luxury hospitality in Napa Valley with the grand opening of its newly designed estate and state-of-the-art tasting room this year. As part of the prestigious Wonderful Wines portfolio, alongside JUSTIN Vineyards & Winery and Landmark Vineyards, Lewis Cellars continues a legacy of crafting bold, opulent reds and seductive Chardonnays that have earned international acclaim, including being named Wine Spectator's Wine of the Year in 2016. Known for its commitment to excellence in every aspect from grape to glass, Lewis Cellars offers a world-class experience in the historic Stags Leap District on the Silverado Trail,... Show More
Job Requirements
- 3+ years of luxury hospitality and events experience
- wine industry experience preferred
- minimum 1 year supervisory or management experience
- availability to work weekends evenings and holidays
- Level I Sommelier or willingness to obtain one or WSET Level 2 certification
- strong understanding of P&L and labor planning
- bachelor's degree or equivalent experience
- strong communication and leadership skills
- proficiency with POS and administrative systems
- ability to work independently and as a team player
Job Qualifications
- 3+ years of luxury hospitality and events experience in a tasting room hotel restaurant or retail setting
- wine industry experience preferred
- previous experience in a MICHELIN Forbes 5-Star or AAA 5-Diamond setting
- minimum of 1 year of supervisory or management experience including responsibility for building training and mentoring high-performing teams
- proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- knowledge of opening a new outlet or service location is highly desirable
- availability to work weekends evenings and holidays as needed
- Level I Sommelier or willingness to get a Level I or WSET Level 2 with company sponsorship
- ability to establish direction obtain commitment and execute appropriate management processes
- well-versed with POS systems and strong understanding of P&L and labor planning with the ability to perform technical calculations manage budgets and analyze data using spreadsheets and charts
- bachelor's or equivalent experience and prior experience developing hiring and building up a team
- strong team player with the ability to work independently and adapt to changing priorities
- proven success working with others excellent communication skills and ability to relate to people at all levels to educate and serve as a mentor
- must possess a big picture perspective and be well-versed in administrative property management and point-of-sale systems
Job Duties
- Serve as primary contact post-booking managing all aspects of planning execution on-site management and post-event follow-up
- Develop event timelines budgets and staffing schedules to ensure seamless operations
- Lead client planning meetings tailoring experiences to expectations and operational feasibility
- Coordinate with vendors caterers and internal teams including Culinary Facilities AV and Front-of-House to ensure all materials and services are in place
- Manage day-of execution guest relations and issue resolution
- Direct event breakdown reporting and post-event feedback collection
- Partner with the Hospitality Sales Manager on client satisfaction insights operational challenges and pricing feasibility for future events sales
- Track on-time performance on-budget delivery rates staff and vendor performance and repeat bookings
- Provide on-the-floor leadership ensuring smooth daily operations and elevated guest experiences
- Train coach and develop staff to achieve service and sales goals
- Supervise tasting room staff delegate responsibilities and maintain operational flow
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus and create or update other menus based on inventory and wine menu
- Address and resolve guest concerns with professionalism and sound judgment
- Enforce Standard Operating Procedures and compliance with safety and quality standards
- Foster and facilitate effective communication across all departments including Hospitality Marketing Wine Society Accounting Production and Housekeeping
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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