Assistant Manager, Entertainment Operations - Universal Kids Resort
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive compensation package
Team member development opportunities
flexible scheduling
Health and safety training
collaborative work environment
Opportunities for advancement
employee recognition programs
Job Description
Universal Kids Resort is a premier entertainment destination known for creating memorable experiences for families and guests through a variety of live entertainment offerings and interactive events. As part of Universal Studios, Universal Kids Resort offers a dynamic and immersive environment that brings beloved characters and shows to life, making it a leading provider of themed entertainment. The resort is committed to delivering high-quality performances, exceptional guest service, and safe, enjoyable experiences for guests of all ages. The team at Universal Kids Resort prides itself on innovation, creativity, and operational excellence in the entertainment industry.\n\nThis position is for the Entertainment... Show More
Job Requirements
- Bachelor’s degree in TV/Film production, theatre, entertainment, or related field is required
- 2+ years of experience in live entertainment or theater with 1+ years of supervisory experience required or equivalent combination of education and experience
- Experience overseeing third-party vendors is preferred
- Strong communication and organizational skills
- Consistent attendance is a job requirement
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Must be able to work a flexible and varying schedule based on business needs
Job Qualifications
- Experience overseeing third-party vendors is preferred
- Strong communication and organizational skills
- Consistent attendance is required
- Ability to effectively manage labor budgets and scheduling
- Proven leadership skills in coaching, training, and development of team members
- Knowledge of safety standards and protocols in entertainment operations
- Ability to collaborate across multiple departments and manage vendor relationships
- Proactive problem-solving skills to address operational and team member issues
Job Duties
- Responsible for the daily operation of the entertainment operations team overseeing various performers, animated character meet-n-greets, shows and other entertainment offerings ensuring their operational readiness
- Responsible for effectively communicating necessary information that pertains to the seamless operation and ensures the safety of all performers
- Leads the planning and execution of various events and shows including pre-production, advancement, rehearsals, production, and providing communication with all necessary counterparts within Universal Kids Resort
- Provides guidance and oversight to hourly entertainment operations team members
- Proactively identifies and resolves items that could lead to operational and team member relations issues
- Partners with third-party vendors to organize rehearsals and fittings for their teams
- Responsible for the hiring, training, coaching, counseling and development of entertainment operations team
- Drives initiatives to increase team member satisfaction and guest satisfaction
- Ensures labor goals, efficiencies, safety, guest service and quality standards are being met and addressed consistently
- Manages labor budgets, creates weekly schedules for distribution to team members and ensures labor optimization through effective scheduling
- Effectively handles and properly reports any incidents, team member or guest issues and operational deficiencies
- Provides coaching and show direction to performers throughout daily operation, communicates, and reinforces company and venue-specific expectations of behavior, performance, and safety standards
- Delivers show notes and feedback to performers on a regular basis to maintain and uphold show quality
- Properly documents feedback and recognition through the appropriate channels
- Manages the partnership with third-party vendors and serves as key liaison by ensuring contractual obligations are followed including but not limited to show quality, operating hours/show times, safety, guest service, and financial reporting
- Monitors the quality and effectiveness of work of third-party vendors
- Enforces department policies and procedures with entertainment operations team, inclusive of training and safety, while working with reporting leader to identify and develop new departmental policies and procedures
- Collaborates across departments to ensure operational decisions, changes to standard operating procedures, and a focus on operational efficiencies are communicated and implemented
- Responsible for providing department duty manager coverage for an assigned area and/or the park as needed
- Duties will include responding to guest incidents, down times, weather conditions, and effectively communicating across operations and UKR leadership
- Lead and assist with projects, seasonal initiatives, and sustainment efforts
- Understand and actively participate in environmental, health & safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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