Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $62,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
recognition programs
401(k) retirement plan
Tuition Assistance
Career Development
Job Description
Our company operates two highly popular family attractions, Sea Life and Peppa Pig World of Play, dedicated to creating magical, world-class experiences for every guest that walks through our doors. We specialize in providing engaging, entertaining, and educational attractions that delight visitors of all ages. These beloved destinations are designed to inspire curiosity, wonder, and joy while emphasizing safety, cleanliness, and exceptional service. As a leading entertainment company within the theme park and attraction industry, we pride ourselves on our commitment to operational excellence, guest satisfaction, and employee development. Our attractions remain open every day of the year, which brings... Show More
Job Requirements
- High school diploma or GED required
- college degree is a plus
- minimum of three years in the service industry with at least three years in a management or leadership role
- ideally in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment
- proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences
- ability to juggle multiple projects, priorities, and fast-paced operational challenges with confidence and flexibility
- strong computer skills including Microsoft Excel, Outlook, and Word
- excellent communication, interpersonal, and organizational skills
- highly motivated, hands-on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team
- a passion for creating unforgettable guest experiences and helping the team succeed is a must
Job Qualifications
- High school diploma or GED
- leadership experience in a customer service environment
- experience in the theme park or attraction industry preferred
- strong interpersonal and communication skills
- proficiency in Microsoft Office applications
- ability to manage and motivate teams effectively
- knowledge of health and safety standards
- financial literacy related to budgeting and reporting
- coaching and development skills
- flexibility to work weekends and holidays
Job Duties
- Drive guest satisfaction and operational performance by meeting or exceeding daily, weekly, and annual KPIs, Per Cap, Transaction Value, and Mystery Visit targets
- lead the guest experience team to deliver world-class, guest-obsessed service every day
- recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and personal development plans
- ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas
- serve as manager on duty when required, confidently covering all guest-facing positions as needed
- partner with the general manager to create compliant labor budgets, schedules, and operational plans for various day-types and seasonal needs
- monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the general manager
- analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability
- collaborate with marketing and sales as directed by general manager to support events, new exhibits, and special initiatives
- lead by example, promoting positivity, teamwork, and company values at every opportunity
- maintain compliance with internal audits, health and safety standards, and all company policies
- perform other duties as assigned to ensure smooth and magical operations for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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