Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
wellness programs
Job Description
The Westin Savannah Harbor Golf Resort & Spa is a premier hospitality establishment located in beautiful Savannah, Georgia. Known for its exceptional guest services and picturesque surroundings, the resort offers an unparalleled experience in luxury accommodations, dining, and event facilities. As part of Marriott International, The Westin is committed to inclusivity and cultivates a welcoming environment that celebrates diversity and talent. Employees at The Westin are valued for their unique backgrounds and contributions, making it a place where personal and professional growth is fostered. The resort emphasizes wellness and encourages associates to embrace well-being practices, both on and off the... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage, or related professional field
- Ability to work full time on-site at The Westin Savannah Harbor Golf Resort & Spa
- Strong organizational and leadership skills
- Ability to manage inventory and departmental assets
- Excellent communication skills
- Commitment to upholding sanitation and safety protocols
- Availability to participate in department meetings and lead event shifts
Job Qualifications
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- Knowledge of food and wine pairings
- Ability to lead and motivate a team
- Strong customer service skills
- Familiarity with event operational standards and procedures
- Effective communication and interpersonal skills
- Ability to handle guest complaints professionally
- Basic human resources skills related to training and feedback
- Commitment to maintaining sanitation and safety standards
Job Duties
- Assist in managing departmental inventories and assets including par levels and maintenance of equipment
- Maintain attendance log for banquet employees
- Maintain and enforce established sanitation levels
- Adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
- Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- Order supplies for the department (china, glass, silver, buffet presentations, props, and other service equipment needs)
- Use banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- Understand the impact banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction
- Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- Attend and participate in all pertinent meetings
- Lead shifts and actively participate in the servicing of events
- Apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Strive to improve service performance
- Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Ensure employees understand expectations and parameters
- Observe service behaviors of employees and provide feedback to individuals
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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