Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
employee discount
Professional development opportunities
Job Description
Sheraton New Orleans Hotel, located at 500 Canal Street in New Orleans, Louisiana, is part of the globally recognized Marriott International portfolio. With a rich history dating back to 1937, Sheraton has established itself as a premier hospitality brand that offers a welcoming atmosphere and exceptional service. The Sheraton New Orleans Hotel serves as a vibrant hub for gatherings, meetings, and events, reflecting the brand's dedication to creating memorable experiences for guests and clients. As a full-service hotel situated in the heart of the city, Sheraton New Orleans combines classic Southern charm with modern amenities to ensure every event and... Show More
Job Requirements
- high school diploma or ged
- minimum of 2 years experience in event management, food and beverage, or related field
- ability to lead and manage a team
- effective communication and interpersonal skills
- knowledge of banquet service operations and standards
- experience in inventory control and departmental asset management
- capability to maintain sanitation and safety standards
- willingness to actively participate in events and shift leadership
- commitment to excellent guest service
- capability to manage employee schedules and training
- proficiency in using guest feedback to improve service
Job Qualifications
- high school diploma or ged
- 2 years experience in the event management, food and beverage, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- knowledge of banquet operations and service standards
- ability to handle guest feedback and resolve complaints effectively
- familiarity with safety and sanitation regulations
- proficiency in inventory management and supply ordering
- commitment to delivering exceptional customer service
- ability to participate actively in event servicing and staff training
Job Duties
- assist in managing departmental inventories and assets including par levels and maintenance of equipment
- maintain attendance log for banquet employees
- maintain and enforce established sanitation levels
- adhere to and reinforce all standards, policies, and procedures (SOPs, LSOPs, etc.)
- ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
- order supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
- use banquet beverage 'use' records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- understand the impact banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction
- assist in scheduling banquet service staff to forecast and service standards, while maximizing profits
- attend and participate in all pertinent meetings
- lead shifts and actively participate in the servicing of events
- apply and continually broaden knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- strive to improve service performance
- support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- ensure employees understand expectations and parameters
- observe service behaviors of employees and provide feedback to individuals
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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