Assistant Manager, Attractions Operations - Universal Kids Resort

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Competitive compensation package

Supervisory development opportunities

Training and coaching programs

Career growth potential

inclusive work environment

employee engagement initiatives

Health and safety training

Job Description

Universal Kids Resort is a renowned entertainment and hospitality destination that operates theme parks and attractions designed to provide memorable experiences for guests of all ages. As part of Universal Studios, the resort prides itself on delivering world-class entertainment, exceptional guest services, and innovative attractions that captivate audiences and create lasting memories. The establishment maintains a strong commitment to safety, team development, and operational excellence, making it a leader in the theme park industry. The culture at Universal Kids Resort emphasizes teamwork, inclusivity, and continuous improvement, supporting both the guests' and employees' satisfaction and success. The resort offers a dynamic... Show More

Job Requirements

Bachelor’s degree in hospitality, management or related field preferred
2+ years of attractions, hospitality or theme park operations
1+ years of supervisory experience or equivalent combination of education and experience
Strong guest and team interaction and development skills
Strong verbal and written communication skills
Ability to maximize efficiency and working procedures
Willing to work a flexible schedule including nights, holidays and weekends
Consistent attendance
Reasonable accommodation to enable individuals with disabilities

Job Qualifications

Strong guest and team interaction and development skills
Strong verbal and written communication skills
Ability to maximize efficiency and working procedures
Willing to work a flexible schedule including nights, holidays and weekends
Consistent attendance
Reasonable accommodation to enable individuals with disabilities
Bachelor’s degree in hospitality, management or related field preferred
2+ years of attractions, hospitality or theme park operations
1+ years of supervisory experience or equivalent combination of education and experience

Job Duties

Accountable for all facets of attraction operations including guest service, ride safety, capacity, training, staffing and budgeting
Partners with various departments such as technical services, engineering, facilities, entertainment to ensure departmental goals are met
Responsible for guest safety by reviewing trends and/or incidents and driving improvements to safety practices
Ensures proper safety compliance and training for all hourly team members
Oversees the daily operation of multiple rides, attractions, shows, and water and dry play areas
Approves weekly schedules for distribution to team members and ensures labor optimization
Effectively handles and properly reports any incidents, team member/guest issues and operational deficiencies
Plans for and efficiently executes events and requests made by other departments
Responsible for hiring, training, coaching, and developing all hourly attractions team members
Establishes initiatives and ensures supervisors are executing those initiatives to increase team member satisfaction and guest satisfaction
Supports supervisors in the development, coaching, performance management and counseling of hourly team leads and attractions attendants
Provides department duty manager coverage for an assigned area and/or all park venues
Responds to ride evacuations, downtimes, escalated guest issues, weather decisions, and communicates these to leadership
Oversees attractions projects, initiatives, cross-training programs, and sustainment efforts
Enforces department policies and procedures including safety training
Develops and documents new departmental policies and procedures
Assists with labor budgets and labor optimization through effective scheduling
Participates actively in environmental, health and safety responsibilities by following established policies and training
Performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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