Assistant Manager - Ambassador Hotel
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible Schedule
Job Description
The Ritz Hotel in San Francisco, CA, is a prestigious lodging establishment known for its commitment to providing exceptional hospitality services within the city’s vibrant environment. As a full-service hotel located at 216 Eddy Street in the heart of San Francisco, the Ritz offers guests a luxurious stay combined with attentive customer service and professional management. The hotel enjoys a solid reputation for maintaining a well-managed property that caters to a diverse clientele, with efficient support services and an emphasis on resident satisfaction and property upkeep. The establishment not only focuses on hospitality but also dedicates resources to maintaining a... Show More
Job Requirements
- High school diploma or equivalent
- 6 month to 1 year experience in affordable housing income certification programs
- Basic proficiency with Microsoft Office
- Ability to manage and interact respectfully with diverse tenant populations
- Strong communication skills
- Ability to work independently and as part of a team
- Reliable availability Monday through Friday, 9:00 am to 5:30 pm
- Experience supervising staff preferred
Job Qualifications
- Experience in serving diverse, low-income, and multi-ethnic communities with respect and empathy
- Self-motivated and capable of solving problems independently
- Proficient in verbal and written communication skills
- Able to handle pressure situations with calmness and professionalism
- Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook
- Familiarity with general management of subsidized housing programs
- 6 month to 1 year experience in affordable programs completing income certifications
- Associate degree or certificate of completion from a trade school or equivalent combination of education and experience preferred
- Minimum of 1 year supervisory experience preferred
- Certified HUD, Tax Credit Specialist, or LIHTC designations a plus
- Knowledge of Section 8 Housing Assistance Program practices and principles
- Prior experience in affordable housing or nonprofit residential property management
- Property management software knowledge (Yardi, Boston Post, OneSite) a plus
- Understanding of budget management and facilities issues
- Knowledge of building systems and housing quality standards
- Certification or knowledge of high-rise fire safety guidelines
- Experience with TRACS software if applying to a HUD building
- Familiarity with the Tenderloin neighborhood
- Experience in conflict resolution, crisis intervention, and resident relations
- Ability in a language other than English (e.g., Spanish, Chinese, Tagalog) preferred
Job Duties
- Perform supervisory, administrative, and management tasks in the absence of the General Manager
- Aid or conduct new resident lease orientations, certifications, and responsibilities
- Conduct background checks on applicants and make recommendations for acceptance or rejection
- Interview prospective residents, show vacant units, and explain equipment use
- Manage tenant initial and recertification income and family composition processes
- Keep and monitor lease and accounting records, accounts receivable and delinquency records, and eviction notices
- Coordinate maintenance work orders and inspect apartments and grounds for repair needs
- Attend professional activities, meetings, regulatory agency meetings or inspections
- Submit required internal and external reports
- Collaborate with internal and external partners to ensure property success
- Manage day-to-day property office administration including answering phones, handling mail, managing supplies, maintaining files, and scheduling maintenance
- Collect rent including scanning checks, managing tenant receivables, submitting reimbursements, entering payments into Yardi, managing evictions
- Prepare and complete resident initial and re-certifications including notification, documentation collection, third-party verification, review for compliance, approval, submission, and record keeping
- Manage tenant relations by responding to requests, addressing complaints, building positive relationships, resolving conflicts, enforcing property rules
- Directly supervise desk clerks including recruiting, approving timesheets, preparing evaluations, monitoring building expenditures
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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