Assistant Manager - Ambassador Hotel
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
The Ritz Hotel in San Francisco, CA, is a prestigious and well-established hospitality institution known for providing exceptional accommodations and services to its diverse clientele. This full-service hotel combines luxury with comfort, offering guests a memorable stay in one of San Francisco's most vibrant neighborhoods. The Ritz Hotel takes pride in maintaining high standards of property management and guest relations, ensuring that both visitors and residents experience an environment that is clean, safe, and welcoming. Situated at 216 Eddy Street in the heart of San Francisco, the hotel serves a mix of tourists, business travelers, and residents, creating a dynamic... Show More
Job Requirements
- High school diploma or equivalent
- 6 months to 1 year experience in affordable housing or property management
- Proficiency in Microsoft Office suite
- Strong verbal and written communication skills
- Ability to handle stressful situations calmly
- Experience working with diverse and low-income communities
- Ability to manage tenant recertifications and income certifications
- Knowledge of housing regulations and compliance
- Ability to supervise and manage staff
- Willingness to work Monday through Friday, 9:00 a.m. to 5:30 p.m.
- Legally authorized to work in the United States
Job Qualifications
- Experience serving diverse, low-income, and multi-ethnic communities with respect and empathy
- Self-motivated and capable of independent problem solving
- Proficient in verbal and written communication
- Able to handle pressure situations calmly and professionally
- Demonstrated knowledge of Microsoft Office programs such as Word, Excel, and Outlook
- Familiarity with general management of subsidized housing programs
- 6 months to 1 year experience in affordable programs completing income certifications
- Associate degree or equivalent experience preferred
- Minimum of 1 year of supervisory experience preferred
- Certified HUD, Tax Credit Specialist, Low Income Tax Credit designations a plus
- Knowledge of Section 8 Housing Assistance Program practices and principles
- Prior experience in affordable housing or nonprofit residential property management
- Property management software knowledge including Yardi, Boston Post, OneSite a plus
- Knowledge of budget management, facilities issues, building systems, and housing quality standards
- Certification or knowledge of high-rise fire safety guidelines
- Knowledge and experience with TRACS software if applicable
- Familiarity with Tenderloin Neighborhood
- Experience in conflict resolution, crisis intervention, resident relations
- Knowledge of substance abuse and homelessness issues
- Ability to speak a language other than English such as Spanish, Chinese, or Tagalog
Job Duties
- Perform supervisory, administrative, and management tasks in the absence of the General Manager
- Aid or conduct new resident lease orientations, certifications, and responsibilities
- Conduct background checks on applicants and recommend for acceptance or rejection
- Interview prospective residents, show vacant units, and explain equipment use
- Manage, interview, and prepare initial and recertification of tenant income and family composition
- Keep and monitor lease and accounting records, accounts receivable, delinquency records, and eviction notices
- Coordinate maintenance work orders and inspect apartments and grounds
- Attend professional activities, meetings, regulatory agency meetings, and inspections as needed
- Submit internal and external reports
- Collaborate with internal and external partners to ensure property success
- Manage day-to-day administration of property office including cleanliness, professionalism, answering phones, mail handling, inventory, and maintenance scheduling
- Collect rent and account for monies, scan checks, enter payments into Yardi, manage tenant receivables, and handle eviction processes
- Prepare and complete resident initial and recertifications including notification, documentation collection, third-party verification, compliance review, approval submission, and record keeping
- Manage tenant relations by responding to requests, addressing complaints, building positive relationships, resolving conflicts, respecting cultural and economic needs, enforcing property rules, and documenting violations
- Supervise desk clerks through recruiting, hiring, approving timesheets, conducting performance evaluations, and monitoring expenditures
- Perform other duties as assigned by the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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