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Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $23.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
Employee assistance program
flexible scheduling

Job Description

The company seeking to fill the Assistant Store Manager position is a retail business dedicated to providing exceptional customer service and ensuring smooth daily operations within the store environment. Established with a focus on quality and customer satisfaction since 1926, the company prides itself on maintaining high standards of operation, safety, and customer interaction. Their long-standing presence in the market highlights a commitment to both employee development and customer experience, making them a reputable employer within the retail sector. As a company, they emphasize helpfulness, safety, effective management, and teamwork, all contributing to a welcoming and successful retail environment.
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Job Requirements

  • High school diploma or equivalent
  • Previous experience in retail management or assistant management
  • Strong leadership skills
  • Good communication skills
  • Ability to work flexible hours including weekends and holidays
  • Ability to stand for extended periods
  • Basic computer proficiency
  • Ability to work in a fast-paced retail environment
  • Customer service orientation
  • Ability to follow company policies and procedures
  • Reliable and punctual

Job Qualifications

  • Proven experience in retail management or assistant management roles
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to train and motivate store personnel
  • Knowledge of inventory management and merchandising techniques
  • Ability to resolve customer complaints effectively
  • Familiarity with retail sales goals and productivity metrics
  • Strong organizational and multitasking abilities
  • Ability to maintain store safety and security
  • Commitment to providing exceptional customer service
  • Basic understanding of store operations and management practices

Job Duties

  • Open and close the store
  • Safety and security, as assigned
  • Knowledge of overall store policies, procedures and goals
  • Knowledge of management responsibilities and ability to fill in as needed for the Store Manager
  • Oversee the tasks assigned and delegated to the various store team members
  • Training of store personnel
  • Supervise in store personnel to insure optimum performance and amazing customer service
  • Assist in maintaining an accurate inventory
  • General housekeeping, and be able keep the store in a safe condition for team members and customers
  • Shop the competition monthly
  • Participate and sometimes lead the monthly store meetings
  • Oversee inventory order placement
  • Oversee inventory receiving and store stocking
  • Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
  • Maintain a safe working condition of store equipment and fixtures
  • Set a positive example by following company procedures
  • Develop promotions to increase store traffic
  • Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
  • Demonstrate helpful customer service, by greeting and assisting customers on the sales floor
  • Resolve customer claims and complaints in a manner that is timely, courteous and discreet
  • Authorize refunds in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Attend and assist with mandatory monthly store meetings
  • Other responsibilities as assigned by the Store Manager

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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