Assistant Manager

Winston-Salem, NC, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $22.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Career development opportunities

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer service, and innovative food offerings. With thousands of locations worldwide, Wendy's has established itself as an industry leader by consistently delivering fresh, made-to-order meals in a friendly and efficient environment. The company places great emphasis on developing a positive restaurant culture where employees are motivated to provide outstanding service and maintain high operational standards. Wendy's values teamwork, growth opportunities, and a service culture designed to delight every customer, ensuring they return again and again.

As a Restaurant Assistant Manager (AM) at Wendy's, your ro... Show More

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to learn and train others in Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice
Ability to work in a team environment
Ability to demonstrate strong customer orientation
Accuracy and attention to detail
Professionalism, composure and discretion in customer service
Ability to work a flexible 50-hour work week
Availability to work all shifts and days
Reliable transportation and ability to travel to multiple locations
Other duties as assigned.

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time supervisory experience required
Experience in restaurant, retail or customer service environments required
Must maintain ServSafe certification
Knowledge of employment laws
Ability to quickly learn Wendy's systems and training programs
Strong customer orientation
Ability to multi-task in a fast-paced environment
Strong professionalism and composure
Ability to work in a team environment
Excellent communication skills
Attention to detail.

Job Duties

Train, monitor and reinforce food safety procedures to management and crew
Coach and retrain managers as required and take corrective actions
Work with management team to train, develop and communicate with crew and trainers
Supervise crew members and trainers to maximize retention
Create a service culture designed to delight every customer through exemplary customer service behaviors
Lead and drive the selling culture through customer service, sales incentives, and initiatives
Maximize store sales goals and evaluate performance for improvement
Project, create and execute effective labor scheduling
Partner with managers to set the Daily Operations Plan
Analyze and resolve customer feedback with corrective action
Drive and execute marketing initiatives
Ensure consistent execution of team huddles
Supervise, train and develop restaurant teams
Reinforce policies for a safe and professional environment
Ensure continual improvement of quality, service and cleanliness standards
Approve schedule changes and resolve guest complaints within guidelines
Recommend corrective actions related to service issues or performance.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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