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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $24.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and a pioneer in location-based entertainment. Headquartered in Dallas, Texas, Urban Air has revolutionized family entertainment by offering an innovative experience that combines physical activities, thrilling attractions, and engaging environments for families and kids. As the largest adventure park operator worldwide, Urban Air is dedicated to creating safe and exciting spaces that encourage children to push their limits, have fun, and develop confidence by achieving new skills and challenges. The company fosters a culture of inclusivity, positivity, and enthusiasm, aiming to create memorable experiences for guests of all ages and... Show More
Job Requirements
- Education level not explicitly specified
- Experience in hospitality industry required
- 1+ year supervisory or management experience
- Ability to pass background check
- CPR/First Aid certification preferred
- Must have strong communication skills
- Must be willing to work weekends, evenings and holidays
- Ability to stand for long periods and perform physical tasks
- Must have regular and predictable attendance
- Ability to lift and carry up to 30 pounds
- Must be able to work in noisy, fast-paced environment
- Must have professional grooming and conduct
Job Qualifications
- Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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