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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $23.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Schlotzsky's is a well-established fast-casual restaurant brand known for its signature sandwiches and exceptional customer service. Founded with a focus on quality ingredients and a welcoming atmosphere, Schlotzsky's has grown into a respected name in the food service industry, offering a variety of fresh, handcrafted menu items that appeal to a diverse range of guests. Operating in multiple corporate locations, Schlotzsky's prides itself on maintaining high operational standards, financial integrity, and outstanding team development across all of its restaurants. The company culture emphasizes supportive leadership, clear communication, and adherence to rigorous quality, sanitation, and customer service protocols.
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Job Requirements
- Must have high school diploma or equivalent
- Prior experience in restaurant or food service management is preferred
- Ability to stand and walk for 9 to 10 hours per shift
- Capacity to lift up to 50 pounds
- Must be able to perform any employee task while training or covering shifts
- Reliable transportation with acceptable driving history
- Proficient in computer use for daily information entry
- Willingness to perform additional duties as assigned
Job Qualifications
- High school diploma or equivalent
- Experience in restaurant management or assistant management preferred
- Strong leadership and communication skills
- Ability to manage budgets and handle cash accurately
- Experience with inventory and ordering processes
- Knowledge of health and sanitation regulations
- Ability to train and develop staff
- Skills in conflict resolution and employee counseling
- Proficiency in using computers for reporting and data entry
- Ability to promote customer service excellence
- Valid driver's license and acceptable driving record
Job Duties
- Helps GM communicate weekly and periodic budget variations compared to final losses and gains in the store
- Communicates financial goals to employees and guides them to achieve those goals
- Executes proper cash handling and security procedures and holds cashiers accountable to policies
- Assists GM in conducting accurate and timely daily and weekly inventories
- Helps GM place timely orders for food, products, paper, and supplies to maintain adequate stock levels
- Collaborates with GM to maintain labor, food, and supply costs within budget
- Uses and maintains all financial result tracking and reporting systems
- Provides clear leadership and direction to all team leaders and employees
- Serves as a role model by maintaining professionalism in the restaurant
- Promotes an open-door policy and remains accessible to all employees
- Interviews hourly employee candidates and recommends hires to the GM
- Assists GM with onboarding and training new employees
- Ensures systems, materials, and people are in place for quality employee training
- Advises and documents employee performance, attendance, and behavior issues
- Helps maintain adequate staffing levels
- Assists in preparing hourly employee performance evaluations
- Supports GM with employee performance counseling and terminations
- Upholds integrity by adhering to all company policies and procedures
- Helps maintain all restaurant areas at or above cleanliness standards
- Completes QSC sales controller, ready-for-business, bathroom and bakery checklists each shift
- Enforces uniform and personal hygiene standards
- Ensures recipe and food quality standards are consistently met
- Maintains proper sanitation procedures
- Builds positive relationships with local health officials and promptly addresses issues
- Oversees employee compliance with established service speed standards
- Helps conduct quarterly QSC audits
- Ensures guests are treated courteously and all guest issues are resolved professionally and promptly
- Performs dining room administration and guest interaction during shifts
- Aids GM in keeping the restaurant in like-new condition
- Operates with uncompromising guest satisfaction attitude
- Assists GM in maintaining equipment and supplies
- Supports timely repairs and preventive maintenance
- Helps execute restaurant updates and improvements as directed
- Ensures all employees comply with company safety standards
- Executes all company-sponsored marketing events and promotions
- Assists GM with quarterly local marketing plans
- Promotes internal marketing through suggestive selling and positive guest interactions
- Performs physical tasks such as standing, walking, bending, reaching, pushing, and lifting up to 50 pounds frequently
- Uses keyboard daily for data entry
- Has acceptable driving history for banking and delivery errands
- Performs additional tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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