Assistant Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.50 - $23.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

employee recognition programs

Job Description

Urban Air Adventure Parks is the leading name in the indoor entertainment industry, known for pioneering the indoor adventure park concept. Based in Dallas, Urban Air has grown to become the largest operator of adventure parks globally, offering thrilling recreational experiences that cater to families, kids, and thrill-seekers. Their mission centers on creating a fun, safe, and dynamic environment where kids can challenge themselves, have fun, and achieve goals they never thought possible. The company emphasizes a Culture of Activating Awesome, promoting energetic, positive, and motivated engagement with both guests and staff. Urban Air Knoxville, one of the park's vibrant locations, is committed to providing an inclusive work environment and ensuring equal employment opportunities for all candidates.

The Assistant Manager role at Urban Air Knoxville is a pivotal leadership position designed to uphold and enhance the brand’s commitment to exceptional guest experiences and operational excellence. This role entails driving results by motivating and supervising staff, executing strategic initiatives, and maintaining high standards across all aspects of the park’s operations, including entertainment, food, beverage, attractions, and property inspections. The Assistant Manager plays a vital role in cultivating a team culture that delivers outstanding customer service, ensuring operational success, and fostering a safe, clean, and secure environment for guests and employees alike.

In this role, the Assistant Manager is responsible for hiring, coaching, and retaining a high-performing team. This includes facilitating staff training programs, developing schedules aligned with business needs, and leading by example to inspire staff productivity and morale. The position demands exceptional interpersonal and communication skills, the ability to adapt to a fast-paced and evolving environment, and a commitment to upholding Urban Air’s core values. The Assistant Manager also oversees important operational details such as inventory control, expense management, and adherence to company standards. This role requires flexibility to work nights, weekends, and holidays, reflecting Urban Air’s dedication to meeting guest needs whenever they come to play.

This leadership opportunity at Urban Air Knoxville offers a stimulating work environment for candidates passionate about hospitality and entertainment. The Assistant Manager will have the chance to develop leadership skills, contribute to the team’s success, and take part in a dynamic culture that champions diversity, professional growth, and operational excellence. If you thrive in high-energy settings and enjoy helping others reach their highest potential in a fun-filled atmosphere, this position offers a perfect match for your ambitions and skills.

Job Requirements

Experience in hospitality
1+ year supervisory or management experience
Ability to pass a thorough background check
CPR/First Aid Certification preferred
Must be professional, energetic, and self-motivated
Strong communication skills
Willingness to work weekends, evenings, and holidays
Ability to stand for long periods
Ability to lift and carry up to 30 pounds
Regular and predictable attendance
Ability to work in noisy, fast-paced environment

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
We work when others play! Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned