Assistant Manager

Edmond, OK, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.75 - $18.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401(k) Plan

flexible schedule

Training and Development

Job Description

Wendy's is a leading global quick-service restaurant chain known for its commitment to quality, customer satisfaction, and distinctive menu offerings such as fresh, never frozen, beef hamburgers. Operating for several decades, Wendy's has established a strong presence in the fast-food industry by emphasizing excellence in food preparation, customer service, and overall experience. This company continually strives to create a welcoming and engaging environment for its customers, employees, and partners. As a respected brand, Wendy's invests heavily in training, operational excellence, and innovation, making it a desirable workplace for individuals passionate about growth and excellence in restaurant management.

The role ... Show More

Job Requirements

High school diploma or GED preferred
must be at least 18 years of age
one year of full-time equivalent supervisory experience required
one year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
must maintain ServSafe certification
knowledge of federal, state and local employment laws
ability to quickly learn and train others in Wendy's systems such as WeLearn and HMS
ability to multi-task in a fast-paced environment
ability to maintain composure and provide sound advice and direction
ability to work in a team environment
strong customer orientation focus
accuracy and attention to detail
professionalism, composure and discretion in resolving customer issues
ability to work flexible 50 hour work week
availability to work all shifts and days
reliable transportation
ability to travel to multiple locations as business needs dictate
other duties as assigned

Job Qualifications

High school diploma or GED preferred
must be at least 18 years of age
three years of restaurant management experience preferred
one year of full-time equivalent supervisory experience required
one year or more of full-time equivalent restaurant, retail, customer service focused or equivalent experience required
must maintain ServSafe certification
knowledge of federal, state and local employment laws
ability to quickly become knowledgeable about and train others in Wendy's systems including WeLearn and HMS
ability to multi-task in a fast-paced environment
ability to maintain composure and give sound advice and direction
ability to work in a team environment
ability to demonstrate a strong customer orientation focus
ability to demonstrate accuracy and attention to detail
ability to demonstrate professionalism, composure and discretion when resolving customer concerns
ability to work a flexible 50 hour work week
ability to be available to work all day parts and days
must have reliable transportation and ability to travel as needed

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
coach and retrain managers as required and take corrective actions
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
supervise crew members and Team Trainers in a way that maximizes retention
create a service culture designed to delight every customer
lead, model and coach exemplary customer service behaviors
train all employees to focus on exceeding customer expectations through execution of friendliness, courtesy, product quality, cleanliness and service standards
lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
analyze results, coach consistent selling behaviors and create action plans to support sales growth and service consistency
maximize store sales goals versus annual operating plan, including participation in marketing programs
evaluate store performance to develop and implement plans to resolve unfavorable trends and enhance sales
manage assigned store requirements for new product rollouts/procedures
ensure protection of Wendy's brand and assets through store compliance with Company operating policies and procedures
project, create, execute effective labor scheduling for the restaurant
monitor labor variances daily and adjust accordingly
maintain proper coverage via crew member schedules to ensure attainment of customer service standards
responsible for meeting labor guidance weekly
partner with other restaurant managers to set the Daily Operations Plan (DOP) to position the team to delight every customer and improve customer experience
teach, train and develop managers in appropriate DOP execution
analyze and problem-solve customer feedback to coach crew members and Restaurant Management team on opportunities
recommend and initiate corrective action to address issues with General Manager approval
follow up to ensure resolution of customer feedback issues
drive and execute the marketing calendar including local restaurant marketing
ensure consistent conduct of huddles on all day parts focusing on exceeding customer expectations
supervise, train, mentor, develop and communicate with crew members and Restaurant Management team through team huddles, "Talk to Me" (TTM), manager meetings, etc
support and lead cultural onboarding and ongoing restaurant communications
reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
ensure continual improvement of Quality, Service and Cleanliness standards
utilize the Customer Experience Playbook and emphasize "Delight Every Customer"
help diagnose service issues and guide team in executing playbook to resolve

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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