Assistant Manager

Jacksonville, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.75 - $21.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality food, excellent customer service, and a welcoming dining environment. As a leader in the quick-service restaurant industry, Wendy's consistently focuses on delivering a remarkable dining experience through high standards in food safety, employee training, and customer satisfaction. The company's culture is built around the mission to "Delight Every Customer" by exceeding expectations through exceptional service and operational excellence. Wendy's values innovation and teamwork, empowering its staff to grow professionally while maintaining the brand's reputation as a top choice for customers worldwide.

The Restaurant Assistant Mana... Show More

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when expediting or resolving customer concerns
Ability to work a flexible 50 working hours work week
Ability to be available to work all day parts and days of the week
Must have reliable transportation and ability to drive long distances and travel to other restaurants or area office as business needs dictate

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and train others in Wendy's systems (WeLearn, HMS) and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when resolving customer concerns
Ability to work a flexible 50 working hours work week
Ability to work all day parts and days of the week
Must have reliable transportation and ability to travel to multiple locations
Strong customer service skills
Leadership and supervisory management
Experience with restaurant operations and point of sale (POS) systems

Job Duties

Train, monitors and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
Supervise crew members and Team Trainers in a way that maximizes retention
Create a service culture designed to 'Delight Every Customer'
Lead, model and coach exemplary customer service behaviors
Lead and drive the selling culture through customer service, sales incentives and initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan
Evaluate store performance and develop plan to resolve unfavorable trends and enhance sales
Manage assigned store requirements for new product rollouts/procedures
Ensure protection of Wendy's brand and assets via compliance with Company policies
Project, create and execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust accordingly
Maintain proper coverage via crew member schedules
Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure the team is positioned to 'Delight Every Customer'
Teach and develop managers in DOP execution
Analyze customer feedback (VOC Indexes) to coach crew members and management on opportunities
Recommend and initiate corrective action with General Manager approval
Drive and execute marketing calendar, including local restaurant marketing
Ensure huddles are conducted consistently on all day parts
Supervise, train, mentor, develop and communicate with crew and management through huddles, 'Talk to Me' sessions, manager meetings
Reinforce and follow up on policies to ensure a safe, efficient, and professional environment
Ensure continual improvement of Quality, Service and Cleanliness standards
Utilize Customer Experience Playbook to resolve service issues
Approve and manage schedule changes
Approve investigations and resolutions of customer complaints
Make adjustments to service quality and positioning guidelines
Recommend corrective actions related to customer service issues or poor performance
Support and lead Cultural Onboarding and ongoing communications
Handle other duties as assigned.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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