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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
coaching and development opportunities
safe work environment
Employee Discounts
Job Description
Urban Air is a leading indoor adventure park company that has revolutionized the family entertainment industry by pioneering the indoor adventure park concept. Headquartered in Dallas, Texas, Urban Air Adventure Parks operates as the largest adventure park operator in the world, dedicated to delivering memorable, exciting, and safe experiences for children and families. With a commitment to innovation, safety, and customer satisfaction, Urban Air provides a vibrant environment where guests can enjoy various attractions including climbing walls, trampolines, obstacle courses, and virtual reality experiences. The company thrives on fostering a positive culture known as "Activating Awesome," which emphasizes team collaboration,... Show More
Job Requirements
- Experience in hospitality
- 1+ year supervisory or management experience
- Ability to pass a thorough background check
- CPR/First Aid certification preferred
- Must be professional and energetic
- Computer skills essential
- Professional grooming and conduct required
- Ability to interact enthusiastically with others
- Strong communication abilities
- Willingness to learn and adapt
- Ability to establish rapport with employees, management and vendors
- Must work weekends, evenings and holidays
- Ability to lift and carry up to 30 pounds
- Must have regular and predictable attendance
- Ability to work in noisy, fast-paced environment
- Ability to stand for long periods
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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