Assistant Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.75 - $23.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401(k) Plan

Career development opportunities

flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order hamburgers, chicken sandwiches, and signature Frosty desserts. Founded in 1969, Wendy's has grown to become the third-largest hamburger fast-food chain in the world, with thousands of outlets across multiple countries. The brand prides itself on quality food, warm customer service, and a commitment to community and sustainability. This is a reputable company in the quick-service restaurant (QSR) industry that emphasizes training, customer satisfaction, and operational excellence to maintain its competitive edge.

The role of Restaurant Assistant Manager at Wendy's is pivotal in maintaining the company's high... Show More

Job Requirements

High school diploma or GED
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time supervisory experience required
One year or more of restaurant, retail or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others in Wendy’s systems
Ability to multitask in a fast-paced environment
Ability to maintain composure and give sound advice
Ability to work in a team environment
Strong customer service orientation
Attention to detail
Professionalism and discretion in resolving customer concerns
Ability to work 50 hours per week flexibly
Availability to work all shifts and days
Reliable transportation and ability to travel as needed

Job Qualifications

High school diploma or GED (preferred)
Must be at least 18 years of age
Three years of restaurant management experience (preferred)
1 year of full-time equivalent supervisory experience required
1 year or more of full-time equivalent restaurant, retail, customer service focused, or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly become knowledgeable about and able to train others in Wendy’s systems (i.e., WeLearn, HMS) and on employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give sound advice and direction
Ability to work in a team environment
Ability to demonstrate a strong customer orientation focus
Ability to demonstrate accuracy and attention to detail
Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work a flexible 50 working hours work week
Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants, Area office, etc., as business needs dictate

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
Create a service culture designed to “Delight Every Customer”
Lead, model and coach exemplary customer service behaviors
Train all employees to focus on exceeding customer expectations through execution of friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service (OSAT), sales incentives and initiatives and average ticket growth
Analyze results, coach consistent selling behaviors and create action plans to support sales growth and consistency in service
Maximize store sales goals versus annual operating plan, including participation in marketing programs
Evaluate store performance in order to develop and implement an appropriate plan to resolve unfavorable trends and enhance sales
Manage assigned store requirements for new product rollouts/procedures
Ensures protection of Wendy’s brand and assets through store compliance with Company operating policies and procedures
Project, Create, Execute effective labor scheduling for the restaurant
Monitor labor variances daily and adjust accordingly
Maintain proper coverage via crew member schedules to ensure the restaurant attains/exceeds all customer service standards
Responsible for meeting labor guidance on a weekly basis
Partner with other restaurant managers to set the Daily Operations Plan (DOP) to ensure the team is positioned appropriately to “Delight Every Customer,” and is focused on areas designed to improve the customer experience in the restaurant
Teach, train and develop managers in appropriate DOP execution
Analyze and problem solve customer feedback (e.g., Voice of the Customer (VOC) Indexes - OSAT and ZOD) to coach crew members and Restaurant Management team on opportunities, as well as recommend and initiate corrective action, under the guidance and approval of the General Manager, to address issues, as needed
Follow up and ensure resolution of relevant VOC issues
Drive and execute the marketing calendar including local restaurant marketing to ensure that every customer views your Wendy’s as their favorite restaurant in the area, so they will come back again and again
Ensure huddles are conducted consistently on all day parts and the topics are delivered in a manner that focuses on exceeding the customer’s expectations
Teach/train and develop managers to conduct effective huddles
Supervise, train, mentor, develop and communicate with crew members and Restaurant Management team through team huddles, “Talk to Me” (TTM), manager meetings, etc.
Supervise crew members and subordinate managers in a manner that maximizes retention
Support and lead Cultural Onboarding and ongoing restaurant communications within the restaurant as needed
In conjunction with other restaurant managers, reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment for customers and other employees
Ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including monitoring food product quality
Appropriately utilizes the Customer Experience Playbook and puts emphasis on “Delight Every Customer”
Help diagnose service issues and directs subordinate managers and crew in executing Playbook plays to resolve

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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