Assistant Manager

Toledo, OH, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $24.25

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid training

flexible schedule

Job Description

Wendy's is a renowned fast-food restaurant chain known for its quality food, exceptional customer service, and commitment to delivering a delightful dining experience. Established as one of the leading names in the quick-service restaurant industry, Wendy's prides itself on its fresh ingredients, customer-centric approach, and innovative menu offerings. The company operates a wide network of restaurants across various locations, offering career growth opportunities and a dynamic work environment. Wendy's emphasizes teamwork, continuous learning, and upholding high standards in food safety, service quality, and cleanliness to maintain its strong brand reputation.

The role of Restaurant Assistant Manager (AM) at Wendy... Show More

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others on Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Demonstrates accuracy and attention to detail
Professionalism, composure and discretion in resolving customer concerns
Ability to work a flexible 50-hour work week
Must be available to work all shifts and days
Reliable transportation and ability to travel to multiple locations
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn and train others on Wendy's systems and employee development programs
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice and direction
Ability to work in a team environment
Strong customer orientation focus
Demonstrates accuracy and attention to detail
Professionalism, composure and discretion in resolving customer concerns
Ability to work a flexible 50-hour work week
Reliable transportation and ability to travel as needed

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions
Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and meetings
Supervise crew members and team trainers to maximize retention
Create a service culture designed to delight every customer by leading and coaching exemplary customer service behaviors
Train employees to exceed customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
Lead and drive the selling culture through customer service, sales incentives and initiatives
Analyze sales results, coach consistent selling behaviors and create action plans to support sales growth
Maximize store sales goals by participating in marketing programs and evaluating store performance
Manage labor scheduling, monitor labor variances and maintain proper coverage to ensure customer service standards
Partner with restaurant managers to set the daily operations plan to improve customer experience
Analyze and problem solve customer feedback to coach team and recommend corrective actions
Drive marketing calendar execution including local restaurant marketing
Ensure consistent team huddles focused on exceeding customer expectations
Supervise and develop crew members and management through communication and training
Reinforce and follow up on policies to maintain a safe and efficient environment
Ensure continual improvement of quality, service and cleanliness standards
Utilize customer experience playbook and address service issues effectively
Approve schedule changes, investigate customer complaints and monitor service quality
Recommend corrective actions related to customer service issues or poor performance
Support and lead cultural onboarding and ongoing communications within the restaurant

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This:

View All