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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $18.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Paid holidays
Training and Development
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to delivering high-quality food and exceptional customer service. Established with the goal of providing great-tasting meals in a friendly and welcoming atmosphere, Wendy's continues to grow and innovate within the highly competitive restaurant industry. With a rich heritage and a focus on operational excellence, Wendy's is dedicated to maintaining a service culture that truly delights every customer, ensuring each visit is memorable and satisfying. The company prides itself on its ability to blend fast service with quality, cleanliness, and a positive dining experience, which has made it a... Show More
Job Requirements
- High school diploma or GED preferred
- Must be at least 18 years of age
- Three years of restaurant management experience preferred
- One year of full-time supervisory experience required
- One year or more of full-time restaurant, retail, customer service or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly become knowledgeable about and train others in Wendy’s systems and employee development programs
- Ability to multi-task in a fast-paced environment
- Ability to maintain composure and give sound advice and direction
- Ability to work in a team environment
- Ability to demonstrate a strong customer orientation focus
- Ability to demonstrate accuracy and attention to detail
- Ability to demonstrate professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work a flexible 50 working hours work week
- Ability to be available to report to work promptly and regularly, and to work all day parts and days of the week
- Must have reliable transportation and the ability to drive long distances as needed in order to work in multiple locations and have the ability to travel to other restaurants, area office, etc., as business needs dictate
- Other duties as assigned
Job Qualifications
- High school diploma or GED preferred
- At least 18 years of age
- Three years of restaurant management experience preferred
- One year of full-time supervisory experience required
- One year or more of full-time restaurant, retail, customer service or equivalent experience required
- Must maintain ServSafe certification
- Knowledge of federal, state and local employment laws
- Ability to quickly learn and train others in Wendy’s systems and employee development programs
- Ability to multitask in a fast-paced environment
- Strong customer orientation
- Ability to maintain composure and provide sound advice and direction
- Ability to work effectively in a team environment
- Demonstrated accuracy and attention to detail
- Ability to demonstrate professionalism, composure and discretion in resolving customer concerns
- Flexibility to work 50 hours per week
- Reliable transportation and ability to travel as required
Job Duties
- Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
- Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
- Coach and retrain managers as required and take corrective actions with support from General or District Manager
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings
- Supervise crew members and Team Trainers to maximize retention
- Create a service culture designed to "Delight Every Customer" by leading, modeling and coaching exemplary customer service behaviors
- Train employees to focus on exceeding customer expectations through friendliness, courtesy, product quality, cleanliness and service standards
- Lead and drive the selling culture through customer service, sales incentives, initiatives and average ticket growth
- Analyze results, coach consistent selling behaviors and create action plans to support sales growth and service consistency
- Maximize store sales goals versus annual operating plan including participation in marketing programs
- Evaluate store performance to develop and implement plans to resolve unfavorable trends and enhance sales
- Manage new product rollouts and procedures
- Ensure compliance with company operating policies to protect Wendy’s brand and assets
- Project, create and execute effective labor scheduling for the restaurant
- Monitor labor variances daily and adjust schedules accordingly
- Maintain proper coverage to meet or exceed customer service standards
- Partner with other restaurant managers to set the Daily Operations Plan to improve customer experience
- Teach, train and develop managers in appropriate Daily Operations Plan execution
- Analyze and problem solve customer feedback to coach team on opportunities for improvement
- Recommend and initiate corrective actions with General Manager approval
- Drive and execute marketing calendar including local restaurant marketing
- Ensure consistent and effective huddles across all day parts
- Supervise, train, mentor and communicate with crew members and management
- Support cultural onboarding and restaurant communications
- Reinforce and follow up on policies and procedures to ensure a safe, efficient and professional environment
- Ensure continual improvement of quality, service, and cleanliness standards including food product quality monitoring
- Utilize the Customer Experience Playbook to resolve service issues and direct team effectively
- Approve daily operations plan adjustments based on customer feedback
- Approve investigation and resolution of customer complaints
- Approve schedule changes to support business needs
- Monitor service quality and adjust positioning guidelines
- Manage corrective actions related to customer service issues or performance concerns
- Handle additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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