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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
2 weeks vacation
Paid Time Off
free meal each shift
medical benefits
career advancement
Professional Development
Scholarship Opportunities
KFC Foundation programs
Job Description
KFC is a globally recognized fast-food restaurant brand specializing in fried chicken and known for its distinctive Southern-inspired recipes. Established over 80 years ago, KFC has transformed from a single roadside restaurant into one of the largest quick-service restaurant chains worldwide, with thousands of locations serving millions of customers each day. The brand has built a reputation on consistent quality, a strong commitment to customer satisfaction, and innovative approaches to fast-casual dining. KFC operates on a franchise model, allowing individual restaurants to flourish under the guidelines and operational standards set by the parent company, ensuring brand consistency across global markets. The company culture emphasizes inclusion, equity, and belonging, supporting a diverse workforce and fostering an environment where every team member can thrive and grow professionally.
As an Assistant Manager at KFC, you will play a pivotal role in the restaurant's success by supporting the Restaurant General Manager in maintaining brand standards and inspiring the team. You become a vital leader, responsible for training, coaching, and recognizing your team members to secure a consistently exceptional customer experience. This role demands strong leadership skills, accountability, and the ability to motivate others while managing daily operational challenges. You will act as the second-in-command, stepping in to lead the restaurant in the General Manager's absence, making important decisions and steering the team towards excellence.
The Assistant Manager role at KFC is dynamic and challenging, providing numerous opportunities for personal and professional growth. It involves managing various aspects of the restaurant's operations, including food safety compliance, team member performance assessments, employee relations, and financial oversight such as profit and loss management. The position requires a flexible schedule, with a 50-hour work week comprising 40 hours at regular pay and 10 hours compensated at a higher overtime rate. This structure reflects KFC's commitment to rewarding hard work while balancing job demands.
Teamwork, communication, and maintaining high standards across all operational facets are crucial in this role. You'll also be involved in hiring and recruiting new talent, fostering an inclusive culture where every employee feels valued and empowered. This role uniquely combines hands-on operational management with strategic leadership responsibilities. It offers competitive pay, bonus eligibility, paid time off, medical benefits from day one, opportunities for career advancement, and unique educational programs through the KFC Foundation, including free college tuition at Western Governors University and additional financial support programs. Joining KFC as an Assistant Manager means becoming part of a global brand that values leadership, innovation, and community impact, where your efforts directly influence the restaurant's success and customer satisfaction.
As an Assistant Manager at KFC, you will play a pivotal role in the restaurant's success by supporting the Restaurant General Manager in maintaining brand standards and inspiring the team. You become a vital leader, responsible for training, coaching, and recognizing your team members to secure a consistently exceptional customer experience. This role demands strong leadership skills, accountability, and the ability to motivate others while managing daily operational challenges. You will act as the second-in-command, stepping in to lead the restaurant in the General Manager's absence, making important decisions and steering the team towards excellence.
The Assistant Manager role at KFC is dynamic and challenging, providing numerous opportunities for personal and professional growth. It involves managing various aspects of the restaurant's operations, including food safety compliance, team member performance assessments, employee relations, and financial oversight such as profit and loss management. The position requires a flexible schedule, with a 50-hour work week comprising 40 hours at regular pay and 10 hours compensated at a higher overtime rate. This structure reflects KFC's commitment to rewarding hard work while balancing job demands.
Teamwork, communication, and maintaining high standards across all operational facets are crucial in this role. You'll also be involved in hiring and recruiting new talent, fostering an inclusive culture where every employee feels valued and empowered. This role uniquely combines hands-on operational management with strategic leadership responsibilities. It offers competitive pay, bonus eligibility, paid time off, medical benefits from day one, opportunities for career advancement, and unique educational programs through the KFC Foundation, including free college tuition at Western Governors University and additional financial support programs. Joining KFC as an Assistant Manager means becoming part of a global brand that values leadership, innovation, and community impact, where your efforts directly influence the restaurant's success and customer satisfaction.
Job Requirements
- 2+ years of restaurant or retail management experience
- Assist with P&L management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values promoting equity, inclusion and belonging
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and occupational health and food safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Ability to promote equity, inclusion and belonging in the workplace
- Experience in employee recruitment and selection
- Knowledge of food safety and occupational health standards
- Ability to collaborate effectively with a management team
- Experience with profit and loss management
- Demonstrated leadership and team motivation skills
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
- Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging
- Assist with Profit & Loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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