Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
Employee assistance program
Job Description
Caribou Coffee is a specialty coffee and espresso retailer that is deeply committed to creating day-making experiences that spark a chain reaction of good. Founded with a vision to bring people together over the love of coffee, Caribou Coffee has grown into a beloved company recognized for its heartfelt customer service, unique handcrafted drinks, and inviting atmosphere. With its strong presence across the United States and internationally, Caribou Coffee is not just a place to get coffee but a community hub where team members and guests alike feel connected and valued. The company’s core values focus on the importance of... Show More
Job Requirements
- 1-3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
Job Qualifications
- 1-3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
- High school diploma or GED equivalent preferred
- Has a valid driver’s license and reliable transportation preferred
- 1 year of supervisory experience preferred
Job Duties
- Demonstrates the doing of team member and shift leader with ease, enthusiasm and excellence
- Is responsible for developing their understanding of the business to the level of a General Manager over the course of a year
- Is the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction and teaching the team to do the same
- Is a champion for creating an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation
- Takes responsibility for hitting sales goals through the connection between speed & service
- Takes the lead on problem resolution, shows calm, professionalism, emotional maturity and a commitment to listening to understand
- Make connections between day-to-day behaviors and the end result as you develop a broad understanding of the profit & loss statement
- Organizes, executes and improves upon administrative tasks and makes the connection between daily/weekly/monthly administrative tasks and overall business success
- Responsible for all store funds while on shift by enforcing cash-handling policies
- Places, receives and verifies orders
- conducts inventory
- controls waste and dates and rotates inventory, when necessary
- Thinks holistically about the success of the store – focusing on not just your shift, but the next one and beyond
- Seeks not just to solve problems, but to understand root causes of the problems to create sustainable change
- Brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
- Fully embraces their growth and development in this role, bringing humility and curiosity to the team and role
- Brings curiosity and a learner’s mindset to the role and their leadership
- Asks questions: What do I want to learn? What else can I do? What other experiences can I have?
- Takes ownership for their own development and is hungry for feedback and to get better
- Leads with a global view of the Caribou brand (evolving from shift to store to district to company)
- Is a relentless culture champion, bringing the purpose and values to life in every interaction
- Creates an open and trusting relationship with GM
- Brings a competitive fire to the role, seeking to hit (or beat!) goals and win the game of creating day making experiences
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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