Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $24.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Leadership development
flexible schedule
Career growth opportunities
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. As a preeminent operator in the location-based entertainment industry, Urban Air has pioneered the indoor adventure park concept, becoming the largest adventure park operator worldwide. The company's mission centers on creating fun, engaging, and memorable experiences for kids and families, encouraging them to aim higher and accomplish things they never thought possible. With a strong emphasis on safety, innovation, and exceptional customer service, Urban Air continues to grow its footprint while maintaining its dedication to a Culture of Activating Awesome. Urban Air Grand Rapids is... Show More
Job Requirements
- Experience in hospitality
- 1+ year supervisory or management experience
- ability to pass background check
- willingness to work weekends, evenings and holidays
- ability to work in noisy, fast-paced environment
- ability to stand for long periods and move about facility
- ability to lift and carry up to 30 pounds
- regular and predictable attendance
- ability to read and write handwritten notes
Job Qualifications
- Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- ability to pass a thorough background check
- CPR/First Aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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