Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $23.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
employee recognition programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator, recognized as the largest in the world and a pioneer in location-based entertainment. Headquartered in Dallas, Texas, Urban Air has established itself as a favorite destination for families and thrill-seekers alike, offering a safe, fun, and expansive environment where guests of all ages can enjoy a variety of activities. The company is committed to fostering a culture of excitement and engagement, aiming to inspire kids and adults to aim higher and achieve things they never thought possible. Urban Air prides itself on its dedication to exceptional customer experiences and... Show More
Job Requirements
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- read and write handwritten notes
- lift and carry up to 30 pounds
- must have regular and predictable attendance
Job Qualifications
- experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- ability to pass a thorough background check
- cpr/first aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential — microsoft office (excel, word, powerpoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- must be able and willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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