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IHOP

Assistant Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $12.75 - $19.50
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career advancement opportunities

Job Description

IHOP, a globally recognized restaurant chain specializing in breakfast and casual dining, is known for its commitment to quality, customer service, and a welcoming atmosphere. With a strong presence in communities across the country, IHOP builds its reputation on delivering delicious meals paired with friendly service. The company's mission focuses on creating memorable guest experiences while fostering a positive and efficient work environment for its employees. IHOP's restaurants emphasize consistency in food quality, cleanliness, and customer satisfaction, making it a preferred destination for diners seeking comfort food and a family-friendly dining experience.

The Assistant Manager role at IHOP... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant management or supervisory role
  • Ability to lead and manage a team
  • Strong communication skills
  • Knowledge of food safety and sanitation
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Must be able to work at various local units or relocate if necessary

Job Qualifications

  • Proven experience in a restaurant management or supervisory role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to manage financial aspects of the restaurant, including profit and loss monitoring
  • Knowledge of food safety and sanitation standards
  • Ability to train, develop, and motivate staff
  • Proficiency in scheduling and planning
  • Capability to handle multiple tasks in a fast-paced environment
  • High school diploma or equivalent, with preference for additional hospitality or management education

Job Duties

  • Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories
  • Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation
  • Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation
  • Ensure that all employees adhere to the companys uniform standards
  • Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization
  • Ensure that the unit is properly staffed for all time periods
  • Interview, hire, and train the highest quality hourly candidates
  • Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOPs training program
  • Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets
  • Prepare food production checklists and ensure the proper implementation of all company recipes as required
  • Order food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards
  • Identify operational opportunities
  • create and implement plans to address opportunities
  • Approve and sign all food or beverage discounts of any kind
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents
  • Promptly notify the Designated General Manager in the event of a guest or employee accident or injury
  • Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office
  • Keep immediate supervisor promptly and fully informed of all unit issues
  • Take prompt corrective action where necessary or suggest alternative courses of action
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures
  • Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
  • Perform all duties and responsibilities as required or requested
  • Typically work indoors, but may occasionally work outdoors
  • Be willing to work nights, weekends, and holidays when restaurants are busiest
  • Be willing to work unpredictable hours to fill in for absent workers
  • Be aware of changing events in the local area to ensure proper staffing
  • Be willing to work at any local units or possibly relocate

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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