Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vacation pay
sick leave
employee meal program
growth opportunities
Job Description
Original Tommy's Hamburgers has been a cherished part of the culinary landscape since 1946, renowned for serving some of the best burgers with a commitment to quality and customer satisfaction. This institution is not just a restaurant but a staple in the community, known for its rich history and dedication to maintaining a friendly, welcoming atmosphere that keeps customers returning for generations. As a family-oriented company that values tradition and innovation alike, Original Tommy's continues to thrive by blending a passion for great food with outstanding customer service.
At Original Tommy's Hamburgers, the emphasis goes beyond just serving delici... Show More
At Original Tommy's Hamburgers, the emphasis goes beyond just serving delici... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in restaurant supervisory roles
- Strong leadership and coaching skills
- Knowledge of food safety standards
- Ability to manage cash and conduct inventory
- Excellent communication skills
- Ability to resolve customer complaints professionally
- Availability to work flexible hours including weekends
- Willingness to comply with company policies and local, state, and federal laws
- Ability to stand for extended periods and perform physical tasks associated with restaurant work
Job Qualifications
- Proven leadership experience in restaurant supervision or management
- Strong knowledge of food safety and health regulations
- Experience in staff training and development
- Ability to perform under pressure and handle multiple responsibilities
- Excellent communication and interpersonal skills
- Proficiency in cash management and inventory control
- Ability to work flexible hours including weekends and holidays
- High school diploma or equivalent
- Familiarity with scheduling software and labor cost management
- Knowledge of safety and harassment/discrimination training requirements
Job Duties
- General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy's standards and protocols
- Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination
- Assist Unit Manager in selection and hiring of crew members
- Perform Unit Manager duties when Unit Manager is out of the business
- on vacation or leave of absence, and days off
- Resolve customer incidents, complaints
- handle media inquiries
- Assist with the management of labor costs
- manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation
- Ensure all staff members are aware and comply with restaurant security and surveillance practices
- Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
- Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries
- Assist in weekly inventory and weekly close procedures
- Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.
- Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services
- Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam
- stations, cashier and janitorial duties according to Company standards
- Respect customers, management and other employees
- interact with customers in a pleasant and upbeat fashion
- Follow food safety procedures
- Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
- Demonstrate a high level of quality of work, attendance and appearance
- Adhere to all Company policies, procedures and safety regulations
- Adhere to all local, state and federal laws
- Perform other duties assigned by manager related to your position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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