Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and development opportunities
employee recognition programs
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator globally and a pioneer in the location-based entertainment industry. Based in Dallas, Urban Air has revolutionized how families engage in active, fun experiences by providing a safe, clean, and thrilling environment through its diverse attractions. It focuses on inspiring kids to aim higher and achieve things they never thought possible by combining entertainment with encouragement. The company's innovative indoor adventure parks are family-friendly destinations that emphasize fun, physical activity, and memorable moments with loved ones. Urban Air's strong culture of inclusivity and empowerment makes it a sought-after employer in... Show More
Job Requirements
- experience in hospitality
- supervisory or management experience
- ability to pass a thorough background check
- willingness to work weekends, evenings and holidays
- able to work in noisy, fast-paced environment
- able to move about facility and stand for long periods
- able to read and write handwritten notes
- able to lift and carry up to 30 pounds
- must have regular and predictable attendance
Job Qualifications
- experience in hospitality such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 1+ year supervisory or management experience
- ability to pass a thorough background check
- cpr/first aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential including Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills with ability to write and verbally communicate clearly and concisely
- willingness to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- willingness to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: