Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
The Assistant Manager position offers a pivotal role within a dynamic restaurant environment dedicated to operational excellence and outstanding customer service. This position is integral to the successful management of the restaurant during assigned shifts or in the absence of the Restaurant General Manager (RGM). The hiring company, a well-established restaurant, emphasizes strong leadership, effective team development, and operational proficiency as keys to its continued success and growth. The restaurant is committed to maintaining high standards of quality, safety, and customer satisfaction, consistently striving to meet sales and profit goals while fostering a positive, team-oriented work environment.
In t... Show More
In t... Show More
Job Requirements
- Completion of high school education or equivalent
- one to two years work experience in food service or related industry
- excellent interpersonal skills
- excellent communication skills
- demonstrated organizational and time-management skills
- excellent customer service skills
- demonstrated problem-solving skills
- excellent work ethic and integrity
- proven ability to plan and delegate
- demonstrated ability to coach and train others
- adaptability, flexibility and acceptance of diversity
- active team player
- ability to calculate and analyze data
- basic business, math and accounting skills
- thorough knowledge of all restaurant equipment, policies and procedures
Job Qualifications
- Completion of high school education or equivalent
- one to two years work experience in food service or related industry
- completion of CHAMPS Certification
- developing Champions Certification for 'Leading a Restaurant in Manager's Absence'
- excellent interpersonal skills
- excellent communication skills - written and verbal
- demonstrated organizational and time-management skills
- excellent customer service skills
- demonstrated problem-solving skills
- excellent work ethic and integrity
- proven ability to plan and delegate
- demonstrated ability to coach and train others
- adaptability and flexibility
- active team player
- ability to calculate and analyze data
- basic business, math and accounting skills
- thorough knowledge of all restaurant equipment, policies and procedures
Job Duties
- Provide leadership in the restaurant by recognizing and motivating Shift Leaders, Shift Managers and Team Members
- coach and train the team to achieve operational excellence
- perform hands-on operational work to train employees, respond to customer service needs, and model appropriate skills and behaviors
- demonstrate company principles consistently and utilize recognition programs
- assist in managing day-to-day operations including labor, inventory, and supplies
- supervise and coordinate the work of others effectively
- analyze sales, labor, inventory and controllables and take corrective actions to meet sales and margin targets
- assist RGM in preparing financial plans
- ensure compliance with health, safety and security policies
- maintain facility and equipment to company standards
- recruit and select qualified team members
- assist RGM with staffing plan development
- train and develop Team Members, Shift Leaders and Shift Managers
- provide feedback at various team levels
- assist RGM with performance management and disciplinary actions
- work closely with RGM on corrective actions or terminations
- communicate action plans to address in-store issues
- assist RGM with local marketing activities
- facilitate new product rollouts
- develop and maintain relationships with suppliers, franchisees and corporate contacts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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