Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Job Description
Planet Fitness is a leading fitness center chain known for its welcoming and inclusive gym environment, often described as a 'Judgement Free Zone'. The company aims to provide an exceptional experience for members of all fitness levels and backgrounds. Known for its commitment to affordability and access, Planet Fitness operates numerous clubs throughout the country, providing high-quality facilities, equipment, and staff dedicated to member satisfaction and community wellness. The gym environment promotes positive energy, motivation, and a supportive atmosphere where members feel empowered to reach their health and fitness goals without fear of judgment or intimidation.
The Assistant Ma... Show More
The Assistant Ma... Show More
Job Requirements
- High school diploma/GED equivalent
- Must be 18 year of age or older
- Current CPR certification
- Superior customer service skills
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic
- Strong problem resolution skills
Job Qualifications
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Hard working, enthusiastic and energetic
- Strong problem resolution skills
- Current CPR certification
- High school diploma/GED equivalent
Job Duties
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines
- Assist with Staff Management and provide backup support to Club Manager as needed
- Assist in scheduling and supervising staff
- Member service oversight - ensuring staff is providing a superior customer experience at all times
- Assist in resolving or escalating employee issues or concerns
- Involved in all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Facilitate all member requests, issues and questions
- Assist in overseeing cleanliness and maintenance of facility
- Assist in ordering of supplies using specific budget based on club requirements
- Assist in tracking statistics and reports weekly, monthly, and annually
- Backup support for any employee who is absent
Job Location
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