Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $78,000.00
Work Schedule
Flexible
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental Insurance
Vision Insurance
Optional life insurance
flexible spending accounts
Health savings account
401k plan
Job Description
Modern Aviation is a rapidly growing private equity-backed platform company launched in 2018, specializing in the fixed-base operator (FBO) sector. The company focuses on acquiring prime FBO locations and driving growth by operational improvements and strategic capital investment. Having secured significant committed capital from its sponsors, Modern Aviation is poised for continued expansion through acquisitions of additional FBO sites. The company prides itself on delivering first-class aviation services, maintaining high safety standards, and cultivating strong relationships with customers and business partners across its locations.
The Assistant Line Manager at Modern Aviation plays a critical leadership role, overseeing the Line Servic... Show More
The Assistant Line Manager at Modern Aviation plays a critical leadership role, overseeing the Line Servic... Show More
Job Requirements
- High school diploma or equivalent
- Working knowledge of FBO location job duties
- Ability to make quick decisions on the ramp while maintaining customer service standards and safety
- Strong interpersonal skills
- Commitment to results
- Proficiency in Microsoft Office
- At least 5 years of line service experience preferred
- Experience in customer service preferred
- Excellent communication and interpersonal skills preferred
- Ability to work independently and prioritize workload
- Flexible time management skills
Job Qualifications
- Working knowledge of all FBO location job duties and standards needed to achieve operational excellence
- Ability to make quick decisions on the ramp while maintaining customer service standards and safety
- Acts as a role model within and outside of the location
- Demonstrates strong interpersonal skills to handle sensitive and confidential situations and documentation
- Strong commitment to results
- Proficient in Microsoft Office
- At least 5 years of previous line service experience preferred
- Experience in customer service preferred
- Excellent communication, interpersonal, and customer service skills preferred
- Regular communication with local management team preferred
- Strong initiative, execution, and organizational skills preferred
- Provides feedback to improve processes, job guides, and company operations preferred
- Demonstrates flexible and efficient time management and ability to work without direct supervision preferred
Job Duties
- Directly manages all FBO line service supervisors and line service technicians when line service manager is off-duty or unavailable
- Develop and maintain line service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment
- Assist with recruiting and interviewing the hiring of new line service and/or charter team members
- Ensure that all line service and/or charter employees are properly trained with appropriate documentation to evidence such training
- Assist with line service technician work schedules and recommend appropriate staffing levels to the line and operations manager and general manager
- Ensure charter scheduling matches customer demand, if applicable
- Lead and direct all line service deliveries and provide service recovery when necessary
- Lead and conduct shift briefings with supervisors and employees
- Comply with and ensure accountability for company policies and procedures related to customer/line service standards, safety, and security procedures
- Ensure a culture that promotes first-class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, IS-BAH, monthly service/safety meetings, training, and documented service/safety procedures
- Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement
- Develop and maintain strong relationships with customers and business partners
- Make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
- Formulate procedures for aircraft accidents, fires, or other emergencies
- Conduct accident investigations to determine root causes, including all incident reporting
- Perform tasks such as time and attendance administration and processing new employees
- Perform duties required of line service supervisors and line service technicians as needed
- Additional duties as directed by line and operations managers or general manager
- Assist with fuel ordering for assigned FBO location
- Keep track of daily fuel inventory
- May oversee fuel quality control activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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