Assistant Housekeeping Manager - DoubleTree by Hilton Ocean Point Resort
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $28.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and development programs
Career advancement opportunities
Job Description
DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels Property, is a renowned hospitality establishment dedicated to providing guests with an exceptional lodging experience. Part of the well-known DoubleTree by Hilton brand, this resort offers premium accommodations and amenities in a welcoming and luxurious setting. As a key player within Colwen Hotels, which boasts a portfolio of 40 award-winning hotels across 10 states, the Ocean Point Resort upholds the highest standards of service, ensuring that every guest's stay is memorable and enjoyable. Colwen Hotels is recognized for being a dynamic and growing company rooted in hard work, character, and authenticity.... Show More
Job Requirements
- 2 years previous related experience, hotel preferred
- Specific brand experience preferred
- Strong leader of people
- Excellent written and verbal communication skills
- Strong organization and multi-tasking abilities
- Proficient in English language/Bilingual is a plus
- Familiar with common computer software programs
- Ability to learn new computer software programs and operate property management system
- Willingness to work rotation work schedule including weekends and holidays
Job Qualifications
- 2 years previous related experience, hotel preferred
- Specific brand experience preferred
- Strong leader of people
- Excellent written and verbal communication skills
- Strong organization and multi-tasking abilities
- Proficient in English language/Bilingual is a plus
- Familiar with common computer software programs
- Ability to learn new computer software programs and operate property management system
- Willingness to work rotation work schedule including weekends and holidays
Job Duties
- Adhere to Colwen and brand cleanliness standards for both rooms and public spaces
- Lead and manage housekeeping department
- Provide exceptional guest service
- Provide support to the Hotel General Manager
- Tour and inspect property daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Work to continuously improve GSS scores
- Conduct self-audits to improve performance and cleanliness
- Recruit, interview and hire housekeeping associates for assigned hotel(s)
- Meet regularly with General Manager to review staffing, morale and any disciplinary situations/investigations
- Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
- Assist in new housekeeping associate orientation and on boarding
- Ongoing review of staff to ensure adherence to established policies and procedures
- Participate in monthly reward and recognition meeting/celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and hotel leaders
- Maintain key control and lost and found procedures and ensure staff is trained in both
- Plan work schedules and room assignments with minimum disruption to guest
- Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory
- Oversee ordering of housekeeping supplies to ensure correct par levels
- Compliance with Federal & State Labor laws
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: