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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Sheraton Kansas City Hotel at Crown Center is part of Sheraton Hotels & Resorts, a renowned global hospitality company under the Marriott International umbrella. Established as a welcoming and vibrant place since 1937, Sheraton offers more than 400 locations worldwide where guests can gather, connect, and enjoy exceptional experiences. Located at 2345 McGee St, Kansas City, Missouri, the Sheraton Kansas City Hotel at Crown Center serves as a premier destination that blends rich culture, talent, and hospitality to provide outstanding service to its guests. The hotel's commitment to inclusivity, diversity, and equal opportunity creates a supportive environment for both guests... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in guest services, front desk, housekeeping or related area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- Minimum 1 year of relevant experience
- Ability to operate department equipment
- Strong communication skills
- Ability to handle guest complaints professionally
- Ability to manage employee schedules and attendance
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping or related area
- Or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with 1 year experience
- Knowledge of room operations and front desk procedures
- Strong guest service skills
- Ability to manage employee schedules and performance expectations
- Basic understanding of budgets and financial reports
Job Duties
- Open and close front desk shifts and housekeeping ensuring completion of assigned shift checklist and other duties
- Run and review critical information contained in room operations reports
- Understand the functions of recreation, laundry, housekeeping, bell staff, AYS, front desk and concierge/guest services operations
- Operate all department equipment as necessary and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand night audit procedures and utilize reports as necessary
- Understand and comply with loss prevention policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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