Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee stock purchase plan
Life insurance
Disability insurance
Travel Discounts
Tuition Assistance
Paid parental leave
Job Description
Gaylord Opryland Resort & Convention Center is a premier hospitality destination located in Nashville, Tennessee. As part of the Marriott International portfolio, Gaylord Opryland is renowned for its grand scale, exceptional service, and unique environment that brings people together. This expansive resort and convention center boasts stunning indoor gardens, waterways, and thousands of beautifully appointed guest rooms. The resort offers a wide variety of amenities including dining, entertainment, meeting spaces, and recreational facilities, making it a top choice for both leisure and business travelers. With a commitment to providing creative, entrepreneurial, and heartfelt service, Gaylord Hotels is built on a... Show More
Job Requirements
- high school diploma or GED
- 1 year experience in housekeeping or related area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- strong communication skills
- ability to work full time
- willingness to handle guest complaints
- ability to supervise staff
- knowledge of loss prevention policies
- proficiency in inventory management
Job Qualifications
- high school diploma or GED with 1 year of housekeeping or related experience
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- strong leadership and communication skills
- ability to manage budgets and operations
- knowledge of housekeeping procedures and standards
- customer service oriented
- ability to work collaboratively with multiple departments
Job Duties
- assist in managing housekeeping operations and budgets
- support lost and found procedures
- obtain and prepare work assignments based on room cleaning and check-out lists
- inventory supplies and ensure availability
- communicate guest room status to Front Desk
- coordinate with Engineering on maintenance needs
- comply with loss prevention policies
- provide employees with proper supplies and uniforms
- supervise inspection programs for guestrooms and public spaces
- manage linen and supply inventories
- assist in ordering supplies
- supervise housekeeping staff in absence of director or manager
- observe and improve service behaviors
- handle guest problems and complaints
- review guest satisfaction feedback
- set positive examples for guest relations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter