Boomtown Casino Resort

Assistant Hotel Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Boomtown Casino Hotel stands as a premier destination in the hospitality industry, recognized for delivering exceptional guest experiences through its commitment to excellence and quality service. As a vibrant casino hotel, it blends entertainment, luxury accommodations, and fine dining under one roof, creating a unique and memorable atmosphere for all visitors. The establishment prides itself on fostering a welcoming environment not only for guests but also for its diverse team members. This inclusive culture encourages growth, teamwork, and professional development while building lifelong friendships among colleagues and guests alike. With a focus on both front of house and back of... Show More

Job Requirements

  • Bachelor's degree in hospitality management or a related field
  • At least 2-3 years of experience in hotel management or a similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Knowledge of industry regulations and safety standards
  • Proficiency in Microsoft Office and hotel management software
  • Flexibility to work evenings, weekends, and holidays as needed

Job Qualifications

  • Bachelor's degree in hospitality management or a related field
  • At least 2-3 years of experience in hotel management or a similar role
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Knowledge of industry regulations and safety standards
  • Proficiency in Microsoft Office and hotel management software
  • Flexibility to work evenings, weekends, and holidays as needed

Job Duties

  • Oversee the day-to-day operations of the hotel including managing staff, ensuring guest satisfaction, and meeting financial targets
  • Develop and implement policies and procedures to ensure the smooth operation of the hotel
  • Train and supervise staff including front desk agents, housekeeping staff, and maintenance personnel
  • Manage financial aspects of the hotel including budgeting, forecasting, and expense management
  • Monitor guest feedback and respond to guest complaints in a timely and professional manner
  • Ensure that the hotel is in compliance with all industry regulations and safety standards
  • Develop and maintain relationships with vendors, suppliers, and other partners
  • Maintain a positive work environment and foster a culture of teamwork and collaboration

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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