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Assistant Hotel Manager - Full Time (Planet Hollywood LV)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,200.00 - $57,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Planet Hollywood is a renowned casino resort located in the heart of Las Vegas, offering a dynamic blend of luxury, entertainment, and gaming excitement. As part of Caesars Entertainment, a leading global gaming and hospitality company, Planet Hollywood boasts 2,500 beautifully designed guest rooms and suites that feature some of the best views in the city. Beyond accommodations, the resort includes over 100,000 square feet of gaming space, multiple lounges, and various dining options including the famous Gordon Ramsay BURGR, catering to a diverse range of guests from around the world. Known for its vibrant atmosphere and high-energy entertainment, Planet... Show More
Job Requirements
- Experience of 3 to 5 years in the gaming industry
- at least 2 years managerial or supervisory experience
- ability to review hotel occupancy and advise staff
- strong interpersonal and coaching skills
- capability to handle employee scheduling adjustments
- proficiency in expense control
- skills in identifying operational strengths and threats
- aptitude for implementing incentive programs
- ability to recommend personnel changes
- excellent customer service skills
- ability to maintain regulatory and company policy compliance
- commitment to consistent attendance
- ability to collaborate with other department managers
- flexibility to perform additional tasks as needed
Job Qualifications
- Experience of 3 to 5 years in the gaming industry
- at least 2 years of managerial or supervisory experience
- experience in a property generating revenue from destination markets and tour and travel business
- college degree in marketing, business administration, or related field preferred
- strong leadership and communication skills
- ability to manage multiple departments and coordinate with marketing
- knowledge of guest service standards and hospitality practices
Job Duties
- Review hotel occupancy and advise staff on rates and special groups for the shift
- attend informational and pre-convention meetings to identify special group needs
- make employee schedule adjustments as necessary due to absences
- complete employee performance appraisals for non-union staff
- coach and discipline associates as needed
- control expenses to maintain acceptable return on invested costs and complimentary services
- identify strengths, opportunities, and threats to operational plans and adjust accordingly
- recommend and implement incentive programs to reduce costs or increase revenues
- recommend personnel changes including hiring, promotion, demotion, and release
- develop relationships with premium players in tables and slots across markets
- coordinate programs and special events with marketing and VIP reservations
- ensure adherence to attendance guidelines and company policies
- maintain strong working relationships with other department managers to promote smooth operations
- manage distribution of show tickets and room allocation
- address customer service issues promptly and cheerfully
- enforce company standards of dress and department protocol
- provide training and orientation to guest contact employees to achieve targeted hospitality service scores
- perform additional tasks as assigned by the supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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