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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,900.00 - $61,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Travel covered
room and board covered
Uniforms Provided
training provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, known for its small ship experiences with vessels that hold no more than 200 passengers. With a growing fleet of newly constructed vessels, the company offers a unique and intimate cruising experience that focuses on sharing America's story on the finest American ships. This well-established cruise line values optimism, commitment, patriotism, and merit, which shape its culture and service standards, guiding its team as they provide superior guest experiences. The Assistant Hotel Manager position is a pivotal role in maintaining the company’s high service standards... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Proficiency in Microsoft Office Suite applications
- Ability to work flexible schedules including long days
- Ability to live and work onboard a vessel for extended periods
- Must pass US Coast Guard regulated pre-employment drug test
- Must have Transportation Worker Identification Credential (TWIC)
- Ability to perform essential job functions with or without accommodation
- Strong organizational, verbal and written communication skills
- Ability to manage and resolve problems effectively
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management is preferred
- Proficiency in Microsoft Office Suite applications
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Strong organizational skills and excellent verbal and written communication skills in English
- Available to travel and work a flexible schedule including long days for extended periods of time
- Proficiency in Microsoft Office
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
- Ability to perform the essential functions of the job with or without accommodation
Job Duties
- Supervise the Housekeeping Manager and Guest Service Coordinator at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Dining Room Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Ensure Housekeeping Manager is keeping all staterooms and public spaces clean
- Assist with stateroom inspections
- Prepare for turnaround day process
- Oversee bar operations and manage wine/liquor inventory
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walkthrough with Mate to generate daily work list and follow up to ensure tasks are completed
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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