Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,500.00 - $68,300.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses aboard the ship
training programs
continuous growth in the company
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States, known for its distinctive small ship experience with vessels that accommodate no more than 200 passengers. The company prides itself on showcasing the beauty and heritage of America through its fleet, which continues to grow with new vessels being added for the 2026 season. As a leader in the cruise industry, American Cruise Lines emphasizes values such as optimism, commitment, patriotism, and merit to shape its culture, service standards, and team dynamics. This emphasis on values creates a unique work environment where employees are... Show More
Job Requirements
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC) required
Job Qualifications
- Bachelor’s degree in hospitality management or Hotel and Restaurant Management is preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills
- Excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Possession of Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Restaurant Manager at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Restaurant Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off
- Be present and available during all meal services, including secondary dining outlets
- Support Housekeeping Manager and team in maintaining cleanliness of guest spaces and public areas
- Assist and verify stateroom inspections
- Assist and verify with Housekeeping Manager for the Turnaround Day process
- Oversee bartender steward to ensure secondary bar operations run smoothly
- Display leadership and maintain a professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to company standards
- Comply with company Operations Manual, service standards, and procedures
- Assess management team performance and provide immediate corrective feedback
- Anticipate needs of guests and crew
- Respond quickly to guest requests and ensure follow-through of service delivery
- Identify problems and resolve immediately, requesting home office support as needed
- Assist with breakfast, lunch, dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance, uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with Hotel General Manager and Housekeeping Manager to ensure ship cleanliness and generate special projects
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
- Expedite breakfast service in the main dining room ensuring timely service and food quality that meet company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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