Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $57,400.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses
training programs
continuous growth in the company
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. The company specializes in providing a unique small ship experience with vessels carrying no more than 200 passengers. With new ships joining their fleet, American Cruise Lines continues to expand and enhance the luxury and intimate cruising options it offers. The company prides itself on its core values of optimism, commitment, patriotism, and merit, which shape its culture, service standards, and employee relations. Their mission is to Share America’s Story on the Finest American Ships, delivering an unparalleled guest experience with a focus on... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field
- minimum 3 years of management experience in hospitality industry
- strong organizational and communication skills
- proficiency in Microsoft Office Suite
- ability to work flexible long shifts
- must pass US Coast Guard pre-employment drug test
- possession of Transportation Worker Identification Credential (TWIC)
- availability for extended travel and living onboard ship
Job Qualifications
- Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred
- minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- business degree may be considered with management and hospitality experience
- military experience may be considered with management and hospitality experience
- strong organizational skills and excellent verbal and written communication skills (English)
- proficiency in Microsoft Office Suite applications
- available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager
- assist Hotel Manager as directed
- assist Restaurant Manager during all meal services
- perform duties of Hotel General Manager when Hotel General Manager is off ship
- prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- present and available during all meal services, either front or back of house including secondary dining outlet
- support the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained
- assist and verify stateroom inspections
- assist and verify with Housekeeping Manager for the Turnaround Day process
- oversee bartender steward ensuring secondary bar operations run smoothly
- display leadership and maintain professional presence
- be visible and available to all guests and crew
- hold officers and crew accountable to American Cruise Lines’ standards
- comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- assess the performance of the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow-through of service delivery
- identify problems, resolve immediately, and request home office support as needed
- assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- assist ship officers in achieving weekly sales goals
- maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- maintain sanitation and cleanliness standards of crew rooms
- monitor shipboard business transactions, accounting, timecards, and home office reporting
- complete daily ship inspection/walk through with Hotel General Manager and Housekeeping Manager to ensure ship cleanliness as well as generate special projects
- track all hotel maintenance items and ensure completion
- create consistent and positive crew experiences to improve employee retention
- perform bartending duties as needed with other management personnel
- expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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