Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,400.00 - $62,100.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses
training programs
Continuous growth
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Renowned for its intimate small ship experience, the company runs a fleet of vessels with no more than 200 passengers each, offering a unique and personalized vacation journey. With an expanding fleet through newly constructed vessels, American Cruise Lines provides exciting career opportunities in the cruise industry, emphasizing a strong company culture rooted in optimism, commitment, patriotism, and merit. The company prides itself on sharing America's story aboard the finest American ships, delivering superior guest service and hospitality with a dedicated team.
The As... Show More
The As... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3 years management experience in full-service hotel, resort, or cruise ship environment
- Ability to travel and work extended shifts including 14 to 15 hour days for up to 8 weeks
- Compliance with US Coast Guard pre-employment drug screening
- Possession of Transportation Worker Identification Credential (TWIC)
- Proficient in Microsoft Office Suite
- Strong organizational and communication skills
- Ability to lead and motivate teams
- Effective problem-solving skills
- Experience in hospitality service standards
- Ability to maintain a professional presence and uphold company standards
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills and excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Restaurant Manager at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Restaurant Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship
- Prepare for turnover and handoff of duties during scheduled time off from ship
- Be present and available during all meal services, either front or back of house including secondary dining outlet
- Support the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained
- Assist and verify stateroom inspections
- Assist and verify with Housekeeping Manager for the Turnaround Day process
- Oversee bartender steward ensuring secondary bar operations run smoothly
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assess the performance of the management team and provide immediate corrective feedback
- Anticipate the needs of guests and crew
- Respond quickly to guest requests and ensure follow-through of service delivery
- Identify problems, resolve immediately, and request home office support as needed
- Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and home office reporting
- Complete daily ship inspection/walk through with HGM and HKM to ensure ship cleanliness and generate special projects
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
- Expedite breakfast service in the main dining room ensuring timely service and food quality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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