Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,300.00 - $55,900.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
401k plan
complimentary travel accommodations
Room and board
training programs
Paid Time Off
Job Description
American Cruise Lines is the largest USA-flagged cruise line in the United States, specializing in small ship experiences aboard vessels that carry no more than 200 passengers. The company operates exclusively within the US and prides itself on offering unique, intimate cruising experiences that showcase America’s scenic beauty and cultural heritage. As part of their ongoing fleet expansion, they are building new vessels and preparing to enhance their shipboard management team for the 2026 season. This offers an exciting opportunity for hospitality professionals who want to build their careers with a pioneering and patriotic company that values optimism, commitment, patriotism,... Show More
Job Requirements
- Bachelor’s degree in hospitality management or relevant field preferred
- Minimum three years management experience in hospitality industry
- Ability to work long hours including 14 to 15 hour days
- Must pass US Coast Guard regulated drug test
- Possession of Transportation Worker Identification Credential
- Strong organizational and communication skills
- Ability to travel and work on a flexible schedule
- Proficiency in Microsoft Office
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management is preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills and excellent verbal and written communication skills (English)
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Restaurant Manager, at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assists Restaurant Manager during all meal services
- Performs duties of Hotel General Manager when Hotel General Manager is off ship
- Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Present and available during all meal services, either front or back of house including secondary dining outlet
- Supports the Housekeeping Manager and team in ensuring all guest spaces, rooms and public areas are cleaned and maintained
- Assists & verifies stateroom inspections
- Assists and verifies with Housekeeping Manager for the Turnaround Day process
- Oversees bartender steward ensuring secondary bar operations run smoothly
- Displays leadership and maintains professional presence
- Visible and available to all guests and crew
- Holds officers and crew accountable to American Cruise Lines’ standards
- Complies with American Cruise Lines’ Operations Manual, service standards, and procedures
- Assesses the performance of the management team and provides immediate corrective feedback
- Anticipates the needs of guests and crew
- Responds quickly to guest requests and ensures follow-through of service delivery
- Identifies problems, resolves immediately, and requests home office support as needed
- Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
- Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assists ship officers in achieving weekly sales goals
- Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
- Maintains sanitation and cleanliness standards of crew rooms
- Monitors shipboard business transactions, accounting, timecards, and home office reporting
- Completes daily ship inspection/walk through with HGM & HKM to ensure ship cleanliness as well as generate special projects
- Tracks all hotel maintenance items and ensures completion
- Creates consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed with other management personnel
- Expedite breakfast service in the main dining room, ensuring timely service and food quality that meets company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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