Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $57,400.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
No living expenses aboard
training programs
Continuous growth
Job Description
American Cruise Lines is the largest USA flagged cruise line operating exclusively within the United States. Known for its intimate small ship experiences, the company operates no more than 200 passenger vessels, each designed to deliver a personal and memorable journey. With a fleet that continuously expands through newly constructed vessels, American Cruise Lines offers an exceptional opportunity for professionals to join a well-regarded shipboard management team. The company is deeply committed to its core values of optimism, commitment, patriotism, and merit, which influence its corporate culture, customer service standards, and employee engagement. These values drive the company’s mission to... Show More
Job Requirements
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills and excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Qualifications
- Bachelor’s degree in hospitality management or hotel and restaurant management preferred
- Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
- Business degree may be considered with management and hospitality experience
- Military experience may be considered with management and hospitality experience
- Strong organizational skills and excellent verbal and written communication skills in English
- Proficiency in Microsoft Office Suite applications
- Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time
- US Coast Guard regulated pre-employment drug test
- Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the Housekeeping Manager and Restaurant Manager at the direction of the Hotel Manager
- Assist Hotel Manager as directed
- Assist Restaurant Manager during all meal services
- Perform duties of Hotel General Manager when Hotel General Manager is off ship
- Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
- Be present and available during all meal services including secondary dining outlet
- Support Housekeeping Manager and team in ensuring guest spaces, rooms, and public areas are cleaned and maintained
- Assist and verify stateroom inspections
- Assist and verify with Housekeeping Manager for the Turnaround Day process
- Oversee bartender steward ensuring secondary bar operations run smoothly
- Display leadership and maintain professional presence
- Be visible and available to all guests and crew
- Hold officers and crew accountable to American Cruise Lines’ standards
- Comply with company operations manual, service standards, and procedures
- Assess management team performance and provide immediate corrective feedback
- Anticipate needs of guests and crew
- Respond quickly to guest requests and ensure follow-through of service delivery
- Identify and resolve problems immediately and request home office support as needed
- Assist with breakfast, lunch, dinner services, cocktail hour, and onboard events
- Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline
- Assist ship officers in achieving weekly sales goals
- Maintain cleanliness in passenger areas and ensure housekeeping standards are followed
- Maintain sanitation and cleanliness standards of crew rooms
- Monitor shipboard business transactions, accounting, timecards, and reporting
- Complete daily ship inspection/walk through with HGM and HKM to ensure ship cleanliness and generate special projects
- Track all hotel maintenance items and ensure completion
- Create consistent and positive crew experiences to improve employee retention
- Perform bartending duties as needed
- Expedite breakfast service ensuring timely service and food quality meets standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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