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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $64,500.00
Work Schedule
Standard Hours
Benefits
Competitive compensation starting at $65,000 and up
bonus potential
comprehensive benefit packages for full-time positions
hotel room discounts at our locations around the globe
discounts on food and beverages
professional development and advancement opportunities
Job Description
DelMonte Hotel Group is a prominent leader in the hospitality industry, known for its commitment to excellence and fostering a supportive and rewarding workplace environment. With a portfolio of well-recognized brands and properties, DelMonte prides itself on creating memorable guest experiences while maintaining a strong culture of growth and opportunity for its team members. As a company, DelMonte stands out not only for its exceptional standards in hotel management but also for its emphasis on professional development and career advancement for its employees. They provide competitive compensation, comprehensive benefits, and a welcoming atmosphere that makes many associates consider DelMonte their... Show More
Job Requirements
- 1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area
- bachelor’s degree (B. A.) or equivalent from four-year college or university
- or equivalent combination of education and experience
- solid organizational, time-management and prioritization skills
- exceptional customer service skills
- strong work ethic and drive to exceed expectations
- excellent communication skills
Job Qualifications
- bachelor’s degree or equivalent from four-year college or university
- 1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area
- solid organizational, time-management and prioritization skills
- exceptional customer service skills
- proven leadership and supervisory abilities
- knowledge of hotel operations and brand standards
- ability to handle administrative and budgeting tasks
- effective communication and interpersonal skills
Job Duties
- Direct, train and mentor department supervisors to ensure adherence to hotel policies and established operating procedures
- oversee hotel operations in all aspects of Front Office and Food & Beverage
- assist in the operation of the hotel during the absence of the General Manager
- ensure all owner and brand directed initiatives, perspectives and programs are implemented, followed and supported
- monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates
- assist with the development of sales strategies and action plans
- develop and maintain positive business relationships with all guests, vendors and other external partners
- conduct regular physical inspections to ensure all standards of excellence are being met
- answer inquiries pertaining to hotel policies and services
- understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations
- maintain hotel budget striving to meet and/or exceed all financial and budgetary goals
- facilitate and maintain on-going communication and collaboration with all associates
- perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions
- maintain up to date records and files
- provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service
- ensure the cleanliness of all areas of the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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