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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
401K with company match
Employee product allowance
TWEforME Day
Job Description
Treasury Wine Estates (TWE) is one of the world’s largest wine companies, with a diverse portfolio of wines that span multiple premium brands celebrated globally for their heritage, quality, and excellence. At TWE, the company thrives on a clear and compelling purpose: Boldly Cultivating. This embodies their commitment to cultivating value through their offerings in wine, through their people, and by contributing positively to the environment to enrich communities worldwide. TWE’s reputation is built on innovation, sustainable practices, and a passion for the wine industry, making it a premier employer in the beverage sector.
One of TWE’s iconic brand... Show More
One of TWE’s iconic brand... Show More
Job Requirements
- At least 21 years old
- Ability to lift up to 40 pounds
- Flexible to work weekends, holidays, and occasional travel
- Minimum 4 years of direct-to-consumer sales and/or customer service experience
- Proven leadership experience managing and coaching teams of 15 or more
- Strong communication and organizational skills
- Proficiency with relevant technology platforms
- Commitment to upholding safety and compliance standards
Job Qualifications
- Bachelor’s degree or equivalent experience in hospitality or related field preferred
- Minimum of 4 years of direct-to-consumer sales and/or customer service experience, ideally in wine or hospitality
- Proven leadership experience managing and coaching teams of 15 or more employees
- Strong knowledge of wine sales strategies and wine club conversion
- Excellent communication and organizational skills
- Proficiency with technology platforms such as Shopify, Bloom, Gorgias, TOCK, and Microsoft Office
- Ability to deliver luxury guest experiences with a calm and professional demeanor
- Passion for wine and knowledge of Napa Valley wine region
Job Duties
- Oversee daily operations of the tasting room, ensuring exceptional guest service and sales performance
- Onboard and implement comprehensive training programs to enhance sales team performance and product knowledge
- Inspire and motivate team members to achieve and exceed sales targets through strategic guidance and support
- Innovate and expand tour and tastings to meet visitor engagement goals
- Manage staffing, scheduling, and performance reviews for up to 20 direct reports
- Develop and implement creative outreach strategies to attract new guests and build lasting relationships
- Serve as Manager on Duty handling banking, POS operations, and daily logistics
- Ensure compliance with safety, beverage service, and food handling standards
- Support special events and act as an ambassador for the BV brand
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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