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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid Time Off
Holiday pay
401k Retirement Plan
Training and development opportunities
Complimentary employee meals
complimentary room nights at Four Seasons hotels worldwide
Discounted employee parking
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hotel and resort company known for its exceptional service, elegant accommodations, and iconic properties worldwide. Established with a dedication to delivering unparalleled hospitality, Four Seasons has consistently set the standard for luxury and personalized guest experiences. The company operates numerous upscale hotels and resorts, including sophisticated urban retreats and serene beachfront properties, offering a wide range of amenities that cater to leisure travelers, business guests, and discerning clientele.
The Four Seasons property located in Baltimore is a modern urban sanctuary positioned at the edge of the vibrant Harbor East. ... Show More
The Four Seasons property located in Baltimore is a modern urban sanctuary positioned at the edge of the vibrant Harbor East. ... Show More
Job Requirements
- US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location
Job Qualifications
- Proven experience in hotel management or leadership roles within luxury hospitality
- excellent communication and interpersonal skills
- strong problem-solving and conflict resolution abilities
- proficiency in guest services management
- ability to lead, supervise and motivate a team
- knowledge of safety and emergency procedures
- exceptional customer service orientation
- familiarity with hotel reservation and billing systems
- capacity to manage multiple priorities simultaneously
- commitment to maintaining high service standards
Job Duties
- Oversees the guest services and front drive operations and acts as the manager on duty when senior managers are not available
- supervises, trains and motivates employees within guest services and valet departments
- helps manage the staff at guest services
- directs all activities to ensure communications and follow-up on problems, guest requests or special requirements
- reviews and monitors schedules of staff within the department
- monitors activities to assure standards are met, staff is supported and guest needs are fulfilled
- resolves customer complaints and handles guest interactions with professionalism, accommodating special requests
- assists customers with inquiries related to hotel services, hours, personnel, events and directions
- responds to guest requests accurately and timely, in person and by phone
- coordinates arrivals and departures ensuring discrepancies are resolved
- reviews daily arrivals for special attention to guests, return guests and groups
- takes action related to the safety, security, satisfaction and well-being of guests and employees in absence of senior managers
- responds swiftly to hotel emergencies or safety situations
- assists valet and door attendants in delivering check-in and check-out standards
- directs and personally performs duties such as welcoming, registering and checking out guests, explaining accommodations and billing
- provides personalized guest service and ensures compliance with Four Seasons policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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