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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,200.00 - $57,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Discounted stays
medical benefits
401(k) matching
Free Golf
Complimentary recreation rentals
50% food and beverage discount
Free pickleball access
Job Description
Sunriver Resort is a renowned year-round destination located in the heart of Central Oregon, offering exceptional accommodations, dining, and recreational activities. Known for its AAA Four Diamond standards, the resort prides itself on delivering unforgettable experiences through excellent guest services and premium amenities. As a leading hospitality establishment, Sunriver Resort emphasizes a culture built on trust, open and honest communication, and commitment, making it both a destination of choice and an employer of choice within the industry. The resort caters to families, couples, and individuals looking to enjoy everything from golf to water sports to winter recreation, all set against... Show More
Job Requirements
- Must have strong computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work in a fast paced environment
- must always ensure a teamwork environment
- ability to work a flexible schedule including evenings, weekends and holidays
- must have ability to deal effectively and interact well with guests and associates
- must be able to stand throughout shift with intermittent walking
- must be able to lift, carry, push and pull up to 50 lbs
- must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements
- occasional squeezing and overhead reaching
Job Qualifications
- High school diploma or equivalent
- prior hospitality experience highly preferred
- at least one year customer service experience required
- prior supervisory experience highly preferred
- valid drivers license and satisfactory background and MVR check
Job Duties
- Always posted at the front desk or in the lobby
- offers warm and sincere welcome/farewell for all guests including use of guest name and good eye contact
- follows proper check-in procedures
- registers guests into computer system verifying registration, address and credit information
- accepts payment for guests’ accounts at time of registration and check out
- follows set procedures on posting, charges, cashing checks, safe deposits and refunds
- maintains accurate records of room availability
- knowledgeable of all arriving, departing and in-house guests
- knowledgeable of all tours/groups
- responsible for key control
- completes appropriate front office reports
- resolves problems from guest complaints, reservation and room assignment activities
- assists with development, training and inspiration of associates for promotion
- works closely with housekeeping, engineering, sales and conventions to ensure exceptional guest satisfaction
- attends resort, division and department meetings
- designs and implements training programs for front desk team
- reviews and responds to guest feedback through Revinate and communicates information to staff
- maintains strong knowledge of hospitality trends and issues
- assures guest service standards are applied by all guest services team
- conducts staff meetings as needed
- coaches and counsels team as necessary
- assists with maintaining strong morale and spirit throughout front desk team
- maintains records for all VIPs, special requests, etc
- maintains up to date knowledge of resort amenities and special events
- provides accurate directions and resort information for guests
- makes dining and activity reservations for guests
- upsells resort services and amenities
- maintains upkeep of desk resources
- answers incoming guest calls, transfers calls and relays messages accurately
- receives and sends guest faxes
- assists guests with incoming packages
- arranges bell service
- schedules travel arrangements
- assists with luggage storage and retrieval
- opens car doors for guests
- valet parks cars
- performs special deliveries or errands
- delivers automobiles to guests including snow removal
- maintains traffic control ensuring fire lanes are clear
- provides daily custodial duties inside and outside main lodge and parking areas
- responsible for cleanliness of all guest service vehicles
- capable of performing physical requirements
- resolves guest problems and acts in absence of manager
- logs guest issues in HotSOS and provides appropriate follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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